Job Description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.



AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do--powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact:

This is a highly impactful, leadership role focused on building a new product areafrom the ground up. The successful candidate will define the product vision andstrategy for DX's conversational messaging capabilities, including OTT channels,RCS, as well as conversational agents. This role requires a strong understanding ofconversational AI, cloud-native messaging solutions, and a proven track record inB2B SaaS product management.

What the Role Offers:

Product Strategy& Roadmap



Define and own the company's conversational messaging strategy. Develop and execute a product strategy for conversational messaging acrossSMS, RCS, OTT applications, conversational agents. Define and drive the integration of the messaging platform with other products inthe OpenText portfolio.

Product development



Collaborate with engineering teams to build innovative solutions. Serve asproduct owner for technology teams. Manage the entire product lifecycle, including product specifications (PRDs),documentation, and stakeholder communication.

Market insights



Ensure compliance with relevant regulations (GDPR, TCPA, PCI). Track and analyze product performance using metrics and customer feedback.

Go-to-market



Collaborate with stakeholders to manage GTM activities and drive revenue Ability to work with partners to bring our products to the market

What you need to succeed:

Product Management



Experience: Experience in product management of over 12 years, with specificexperience in B2B SAAS platforms Proven ability to translate technical capabilities into customer-centric productstrategies. Analytical Skills: Exceptional analytical skills for data-driven decision-making Communication: Excellent communication and stakeholder management skills,including c-level engagement

AI



Understanding of agentic AI architectures, including autonomous agents, tooluse, memory, and planning. Experience of 3 years in AI/ML, Gen AI, or agentic systems. Experience integrating AI into enterprise communication channels, e.g. Slack,Teams, email, APIs Familiarity with AI development frameworks (LangChain, LlamaIndex, HuggingFace, OpenAI, AzureAI) Grasp of RAG pipelines, vector databases, and orchestration tools

Background



Strong understanding of product development methodologies such as Agile andScrum. Good knowledge of public cloud environments as well as cloud-based products. Background in DevOps, QA, or program management is a plus Education: Bachelor's degree in computer science/engineering, AI, or relatedfield. MBA preferred.

Leadership:

Leadership capabilities to inspire and drive teams towards a common goal. This role is pivotal in ensuring that all teams work harmoniously to achieve productvision, balancing both business objectives and technical requirements.

OpenText is an equal opportunity employer that hires and attracts talent regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, veteran status, or sexual orientation. At OpenText we acknowledge, value and respect diversity. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad global customer base



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.