Job Description

Our team is focused on delivering world-class experiences across Dynamics 365, Microsoft Teams, Office 365, and LinkedIn. We're looking for strong product leadership as we deliver our next generation of experiences that enable modern, intelligent sales workflows for organizations of all shapes and sizes. You will be responsible for building and managing the product roadmap, designing features, and delivering them to unlock new, AI-powered experiences for Dynamics 365 Sales.

Microsoft Dynamics 365 is an industry-leading and rapidly growing line of SaaS-based business applications. Our team is focused on building capabilities into Microsoft's fast-growing CRM platform, Dynamics 365 for Sales, leveraging Microsoft's innovation across technologies such as Generative AI and AI Agents to redefine how sellers work, engage customers, and drive business outcomes.



We are looking for a seasoned

Principal Product Manager

with a proven track record in designing, building, and launching SaaS applications -- ideally with experience in AI-driven or agent-based products. This role combines product strategy, user-centric design, cross-team collaboration, and customer engagement. It's a high-impact, creative, and technical role with the opportunity to shape how AI agents transform sales productivity and customer engagement.



To be successful in this role, you must excel at collaborating across teams and disciplines, cutting through ambiguity, and shipping high-quality, customer-focused products. Excellence across the entire product lifecycle--from ideation and experimentation to measurement and iteration--is critical to driving adoption and delivering customer success.



Our team innovates quickly and works closely with our partners and customers in a highly agile, high-energy environment. You'll work alongside engineers, designers, data scientists, and AI specialists to deliver meaningful, intelligent product experiences. If you have the vision and passion to make amazing, AI-infused products that customers love, then this is the job for you.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

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Support ideation, vision, strategy, and roadmap for Dynamics 365 Sales capabilities, with a focus on AI-powered seller experiences.

Define and drive feature specifications and AI use cases; work closely with engineering and applied AI teams to deliver against the roadmap.


Partner with Microsoft Copilot and Azure AI teams to integrate natural language, predictive, and generative capabilities into Dynamics 365 Sales.
Collaborate with internal and external partners to gather feedback, manage dependencies, and identify opportunities for data-driven improvements. Regularly present product vision, roadmap updates, and outcomes to product leadership and customers. Drive rhythm of business activities within the team and across the org to ensure end-to-end success of AI initiatives.

Define and track AI adoption, engagement, and business success metrics to ensure measurable customer impact.

Ensure customer success by deeply understanding their workflows and challenges, leveraging AI to simplify and elevate seller productivity.

Qualifications

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Required Qualifications:

Bachelor's Degree AND 8+ years experience in product/service/program management or software development + OR equivalent experience.

Proven experience driving AI-first or data-driven product initiatives in SaaS or enterprise applications.

Passionate about helping customers and identifying the solution that delivers the most impact to their business.

Self-starter that thrives in an ambiguous, fast-paced environment with proven track record of delivering on commitments.

Experience building strong working relationships with, collaborating with and influencing diverse cross-functional teams (engineering, product, sales, marketing, etc.).

Thrives in team-based work, performs well in high-intensity environments, and is willing to roll up their sleeves to get things done for customers.

Sets and holds teams to tight timelines and high-quality deliverables without explicit authority.
Demonstrated experience in gathering and transforming customer needs into an actionable product requirements definition.

Preferred Qualifications:

12+ years of Product Management experience, or equivalent, with experience in customer and market development. Master's Degree AND 12+ years experience in product/service/program management or software development + OR equivalent experience.


Previous experience driving strategic efforts for AI or SaaS products serving thousands of globally dispersed users.


Understanding of Generative AI models, conversational AI, or applied ML systems in enterprise contexts.
Understanding of CRM systems.


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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.