Job Description

About us : RateGain Travel Technologies Limited is a global provider of SaaS solutions for travel and hospitality that works with 2800+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion.

RateGain today is one of the world\'s largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their

business. Founded in 2004 and headquartered in India, today RateGain works with Top 23 of 30 Hotel Chains, Top 25 of 30 Online Travel Agents and all the top car rentals including 8 Global Fortune 500 companies in unlocking new revenue every day. For more information, please visit https://www.rategain.com

Position Overview: We are seeking a dedicated and results-driven Account Manager to join our team as a specialist in our SaaS revenue management product - Rev-AI. As an Account Manager for Rev-AI, you will be responsible for cultivating and maintaining strong relationships with our customers, maximizing their utilization of our product, and driving revenue growth. Your expertise in revenue management and deep understanding of our SaaS product will enable you to deliver exceptional customer service and help our clients optimize their revenue generation. Responsibilities:

1. Customer Relationship Management:

• Build and maintain strong relationships with key stakeholders and decisionmakers at customer organizations.

• Understand customer needs, goals, and challenges in revenue management, and provide tailored solutions utilizing Rev-AI.

• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing ongoing support.

• Act as an advocate for customers, ensuring their voice is heard within the company.

2. Revenue Management Expertise:

• Develop a deep understanding of revenue management processes in our customer\'s eco system and introduce industry best practices.

• Demonstrate expertise in utilizing our Rev-AI revenue management product to optimize pricing, forecasting, and revenue generation for customers.

• Provide guidance and strategic advice to customers on revenue management strategies and tactics, leveraging our product\'s capabilities.

• Conduct product demonstrations and training sessions to educate customers on revenue management techniques and the effective use of our software.

3. Account Growth and Retention:

• Identify opportunities for upselling and expansion within existing accounts, working closely with the sales team to drive revenue growth.

• Conduct regular business reviews with customers to assess their satisfaction, identify areas for improvement, and gather feedback.

• Collaborate with internal teams to address customer concerns and resolve any technical or operational issues promptly.

• Provide insights and recommendations based on customer feedback to enhance our product\'s features and functionality.

4. Project Management:

• Lead and manage customer implementation projects, ensuring successful onboarding and integration of our SaaS revenue management product.

• Define project scope, objectives, and deliverables in collaboration with customers and internal teams.

• Coordinate tasks across cross-functional teams, including engineering and support, to ensure project milestones are achieved on time.

• Monitor project progress, identify potential risks, and proactively address any roadblocks to ensure project success.

Requirements:

• Bachelor\'s degree in business, Finance, or a related field. Relevant work experience will also be considered.

• Proven experience as an Account Manager, Customer Success Manager, or similar role in the SaaS industry, preferably within revenue management or related domains.

• Strong understanding of revenue management principles, techniques, and industry trends.

• Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels

• Strong analytical and problem-solving abilities, with a keen attention to detail.

• Proven track record of managing customer relationships and achieving revenue targets.

• Self-motivated, proactive, and able to work both independently and collaboratively within a team.

• Familiarity with CRM systems and revenue management software is a plus.

RateGain