Job Description

Summary

===========================


Focuses on ongoing management/maintenance of all Digital infrastructure, products, services & ops ensuring business continuity, capacity management, incident response & help desk mgmt. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.

===================


Principal Network & Network Security Governance Specialist - Individual Contributor

Location:

Bangalore

Employment Type:

Full-Time

Experience:

15-20 Years

Role Type:

Individual Contributor / Principal

Role Overview:

We are seeking an accomplished

Principal Network & Network Security Governance Specialist

with 15-20 years of experience in

IT infrastructure operations

. This

individual contributor or principal-level role

is responsible for the

governance of Managed Service Providers (MSPs)

delivering network and network security services. The role requires a strong understanding of

network infrastructure

,

security threats

, and the use of

automation and AI tools

to drive monitoring and operational efficiency.


You will work closely with MSPs, internal IT leaders, and architecture teams to ensure contractual adherence, drive continuous improvement, and facilitate effective operational handovers.

Key Responsibilities:

Lead governance of MSP deliverables related to:

+

Network operations and security

+

LAN, WAN, Wireless, VoIP, Telecom infrastructure

+

Application and infrastructure network monitoring

Ensure MSPs meet all

contractual obligations

, SLAs, and KPIs through structured governance forums and performance reviews. Identify opportunities for

efficiency gains

in network operations using

automation, AI-driven monitoring tools

, and process standardization. Collaborate with internal stakeholders to:

+ Develop and maintain

SOPs, knowledge bases, and process documentation

+ Improve MSP reporting and stakeholder presentations
+ Ensure

seamless handovers

from IT design and architecture to operations
Provide guidance on

network security threat landscape

, risk mitigation practices, and operational responses. Support

ISP circuit provisioning

, including:

+

Failover design and management

+ Identification of automation opportunities for provisioning and monitoring
Act as a key interface between

IT infrastructure, cybersecurity, and enterprise architecture teams

to ensure alignment.

Key Skills & Expertise:

15-20 years of experience

in IT infrastructure operations with a core focus on

network and network security

Deep technical and operational knowledge of:

+

LAN/WAN

,

Wireless

,

VoIP/Telecom

,

SD-WAN

+

Firewalls

,

NAC

,

IPS/IDS

, and modern network security frameworks
+

Network observability and monitoring tools

(e.g., SolarWinds, AppNeta, ThousandEyes, NetBrain)
Strong understanding of

security threats, vulnerabilities

, and

incident response processes

Experience with

MSP governance

, contract compliance, and service improvement planning Proven ability to drive

automation and AI-enabled solutions

within network operations Excellent documentation, communication, and executive reporting skills

Preferred Qualifications:

Certifications:

CCNP/CCIE

,

CISSP/CISM

(for security),

ITIL Foundation or Practitioner

Experience with

ISP and carrier provisioning

, circuit redundancy/failover strategies Familiarity with scripting or automation tools (Python, Ansible, etc.) Exposure to Zero Trust Network Architecture (ZTNA) principles and SD-WAN transitions

Additional Information

==========================

Relocation Assistance Provided:

Yes