Job Description

Summary Focuses on ongoing management/maintenance of all Digital infrastructure, products, services & ops ensuring business continuity, capacity management, incident response & help desk mgmt. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.

Principal Network & Network Security Governance Specialist - Individual Contributor
Location:Bangalore
Employment Type: Full-Time
Experience: 15-20 Years
Role Type: Individual Contributor / Principal
Role Overview:
We are seeking an accomplished Principal Network & Network Security Governance Specialist with 15-20 years of experience in IT infrastructure operations. This individual contributor or principal-level role is responsible for the governance of Managed Service Providers (MSPs) delivering network and network security services. The role requires a strong understanding of network infrastructure, security threats, and the use of automation and AI tools to drive monitoring and operational efficiency.
You will work closely with MSPs, internal IT leaders, and architecture teams to ensure contractual adherence, drive continuous improvement, and facilitate effective operational handovers.
Key Responsibilities:
Lead governance of MSP deliverables related to:
Network operations and security
LAN, WAN, Wireless, VoIP, Telecom infrastructure
Application and infrastructure network monitoring
Ensure MSPs meet all contractual obligations, SLAs, and KPIs through structured governance forums and performance reviews.
Identify opportunities for efficiency gains in network operations using automation, AI-driven monitoring tools, and process standardization.
Collaborate with internal stakeholders to:
Develop and maintain SOPs, knowledge bases, and process documentation
Improve MSP reporting and stakeholder presentations
Ensure seamless handovers from IT design and architecture to operations
Provide guidance on network security threat landscape, risk mitigation practices, and operational responses.
Support ISP circuit provisioning, including:
Failover design and management
Identification of automation opportunities for provisioning and monitoring
Act as a key interface between IT infrastructure, cybersecurity, and enterprise architecture teams to ensure alignment.
Key Skills & Expertise:
15-20 years of experience in IT infrastructure operations with a core focus on network and network security
Deep technical and operational knowledge of:
LAN/WAN, Wireless, VoIP/Telecom, SD-WAN
Firewalls, NAC, IPS/IDS, and modern network security frameworks
Network observability and monitoring tools (e.g., SolarWinds, AppNeta, ThousandEyes, NetBrain)
Strong understanding of security threats, vulnerabilities, and incident response processes
Experience with MSP governance, contract compliance, and service improvement planning
Proven ability to drive automation and AI-enabled solutions within network operations
Excellent documentation, communication, and executive reporting skills
Preferred Qualifications:
Certifications: CCNP/CCIE, CISSP/CISM (for security), ITIL Foundation or Practitioner
Experience with ISP and carrier provisioning, circuit redundancy/failover strategies
Familiarity with scripting or automation tools (Python, Ansible, etc.)
Exposure to Zero Trust Network Architecture (ZTNA) principles and SD-WAN transitions
Additional Information
Relocation Assistance Provided: Yes

Skills Required