Job Description

Job summary

Entity:

Technology

Job Family Group:

IT&S Group

:

You will work with


In collaboration with Digital Technology leads and managers, this role oversees the Portfolio Management Product Manager, the Operational Incident Response Team, and Operational Resilience specialists, as well as other stakeholders ensuring that critical technology services remain stable, secure, and resilient. Within Digital Technology who depend on stable and resilient technology services.


The role will be responsible for leading and coordinating these teams to ensure successful delivery of portfolio initiatives, rapid and effective incident response, and robust operational resilience practices. This includes working horizontally across the enterprise, collaborating with Infrastructure, Application Development, Information Security, Service Management, and Portfolio function office to align delivery with business objectives.


You will engage with key partners across Identity & Access Management, ServiceNow, Change Management, Risk & Audit, and Vendor Management to integrate resilience planning and incident readiness into all aspects of technology delivery. The role also involves working with senior business leaders to prioritize portfolio outcomes, minimize operational risk, and ensure the organization can respond to and recover from disruption effectively.


This is a unique opportunity to be at the forefront of building a proactive operational resilience framework, driving improvements in incident response capability, and embedding resilience into the product and service lifecycle. You will help develop and maintain governance and delivery structures that enable clear decision-making, transparent communication, and measurable performance outcomes.


By demonstrating your technical expertise, delivery management skills, and crisis leadership, you will act as an incentive for delivering services in an efficient, secure, and compliant manner while enabling innovation and continuous improvement across the organization


Let me tell you about the role


The Principal Enterprise Technology Delivery & Engineering Manager plays a pivotal role in turning strategy into execution, ensuring that platform products, and services are delivered with precision, efficiency, and resilience. This leadership role integrates product owners, delivery management discipline with deep technology expertise, being responsible for daily execution while shaping long term operational excellence.


As a senior leader, you will balance stakeholder priorities, make critical decisions on feature development and operational readiness, and ensure that delivery outcomes consistently meet quality, budget, and timeline commitments. You will partner closely with cross-functional teams and senior executives to align technology investments with business priorities, develop innovation, and embed operational resilience into every stage of delivery.


By combining execution rigor with technical leadership, this role ensures the organization delivers secure, scalable, and future-ready solutions that enable enterprise growth and resilience at scale.


What you will deliver

Technology delivery management:

Oversee initiatives involving the development and implementation of products and services (SPM, Bright Ideas, and Lean IX) platforms, and business processes to achieve desired business outcomes. Create and manage roadmaps, schedules, and budgets. Act as the main liaison between stakeholders, development teams, and business units globally dispersed, at various levels within and outside of bp. Incorporate Agile frameworks to align and track project progress, resolve dependencies, and ensure continuous delivery of value.

Operational Resilience & Incident Response

Embed best-in-class resilience practices into delivery processes, ensuring that products and services are designed to withstand disruption. Lead coordination during major incidents, working directly with senior stakeholders to minimize business impact and accelerate recovery. Capture lessons learned from incidents and applied them to strengthen operational resilience and drive continuous improvement across teams.

ServiceNow Portfolio Ownership:

Serve as product owner for the ServiceNow portfolio, setting priorities, delivering value, and aligning enhancements with business needs. Work with platform manager, Digital Delivery product managers, architects, and service management teams to support operational excellence and enable Strategic Portfolio Management (SPM) across the Digital technology team.

Data-driven decision-making:

Monitor products and services, working with stakeholders to set performance indicators and metrics for driving continuous improvement. Ensure regulatory compliance, optimize operations to meet investment goals, and promote transparency by sharing initiatives and metrics across bp. Seek feedback from internal users and define clear requirements for data ingestion into the Enterprise data lake.

Resource and vendor management:

Strategically manage internal teams, external suppliers, and technology partners to balance capacity and ensure efficient delivery without compromising quality.

Financial management:

Oversee budget planning, allocation, and tracking to ensure alignment with business objectives. Monitor financial performance, control costs, and deliver accurate reporting to support decision-making and optimize resource utilization across initiatives, platforms, or services.

What you will need to be successful (experience and qualifications)


Significant experience working across

complex, globally dispersed organizations

, with the ability to manage delivery at enterprise scale.
Demonstrated strength in

operational resilience and incident management

, including

executive on-call oversight responsibilities during major incidents

.
Extensive experience in

portfolio management, demand management, resource cost planning, portfolio prioritization, benefits management, project activity oversight, resource allocation, value realization, and financial planning.

Demonstrates a solid grasp of end-to-end portfolio performance management processes and outcomes.
Degree in

Computer Science, Engineering, or a related field

, or equivalent professional experience.
Proven expertise in

technology delivery management and engineering leadership

, with a track record of translating strategy into execution and driving outcomes across products, platforms, and services.
Successful large-scale application of

Agile, Lean, and modern delivery frameworks

, ensuring predictable, high-quality outcomes.
Deep understanding of

operational frameworks

such as

ITIL, SRE, and resilience engineering

, with the ability to

design, implement, and optimize processes

that enhance platform reliability, performance, and operational resilience at scale.
Proven expertise in enterprise service management platforms like ServiceNow, managing the full product lifecycle and driving platform adoption through strategic portfolio ownership, change management, and continuous improvement initiatives
Excellence in balancing

strategic priorities with tactical execution

, with strong attention to detail and operational discipline.
Outstanding

communication and influencing skills

, with the ability to engage confidently with SVPs, VPs, and a broad range of collaborators while prioritizing competing demands.

Essential skills

Proven track record in leading technology operations, incident management, and resiliency functions.
Strong background in enterprise service management platforms such as ServiceNow and operational frameworks including ITIL, SRE, resilience engineering, and continuous improvement, combined with DevOps practices such as CI/CD, infrastructure as code, and automated testing. Skilled in project delivery and service management, enabling the seamless integration of engineering solutions with operational processes to enhance reliability, scalability, and business value.
Exceptional communication skills with the ability to engage at senior executive levels.
Deep technical savvy with the ability to engage in architectural and product discussions.
Demonstrated success in building and leading high-performing engineering teams.
Experience in continuous improvement, driving operational maturity, and embedding lessons learned

Skills that set you apart

Experience in regulated or security-sensitive environments.
Strong partnership skills with security, architecture, and product teams.
Expertise in automation, monitoring, and data-driven operational insights

About bp

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Building a Community of Practice, Business Acumen, Coaching, Collaboration, Communication, Conflict Management, Creating a high performing team, Creating and measuring impact, Creative Direction, Creativity and Innovation, Customer centric thinking, Customer Journey Mapping, Customer Value Proposition, Delivers an effortless customer experience, Design Direction - Delivery, Design Direction - Design, Design Direction - Experience, Design Direction - Strategic, Designing with AI, Design Thinking, Digital Ecosystems, Digital Fluency, Facilitation {+ 25 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.



If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.