Job Description

About The Role:As a ServiceNow Principal Software Engineer, you will have experience with ServiceNow, web-based applications and technologies, possess strong communication skills,and have the desire to work on information security.Key Responsibilities:

• Design, develop, and implement solutions within the ServiceNow platform, focusing on scalability, security, and performance.

• Manage all phases of the SDLC, including analysis, design, development, data conversion, system integration, and implementation.

• Evaluate, design, and develop new features and roadmaps

• Serve as primary technical point of contact on customer engagements of the highest complexity and value.

• Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.

• Develop and execute technical solutions based on business requirements, utilizing best practices and industry standards.

• Analyze system processes and develop enhancements to improve user experience and general system usability, ensuring the stability and reliability of the ServiceNow platform.

• Function as the principal ServiceNow SME. Mentor/assist other team members where needed. Lead and mentor technical teams.

• Ability to diagnose and resolve complex technical issues. Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for sys-tem related issues.

• Proven experience with ServiceNow platform, including its modules, configuration, and customization.

• Develop scripts on the ServiceNow platform to automate tasks and integrations

• Stay up-to-date with the latest ServiceNow features and technologies, and implement best practices to enhance platform performance.

• Strong understanding of software development principles, methodologies (e.g., Agile), and tools.

• Experience designing and implementing cloud-native architectures, data security,and integration services.

• Familiarity with cloud platforms and architectures (e.g., AWS, Azure, GCP).

• 10+ years of experience developing on the ServiceNow platform, across multiple modules and core platform capabilities. 7+ years of App development experience.

• Experience configuring ServiceNow Workspaces, Flows, ACLs, Script Includes, Business Rules, UI Actions/Pages, Forms, Playbooks, Portals, and/or Reports.

• High level of proficiency with HTML, CSS, JavaScript, AJAX development.

• Experience designing, configuring, and developing integrations with the ServiceNow platform, including Scripted REST APIs.

• Experience supporting ServiceNow platform upgrades and remediating skipped changes.

• Advanced scripting experience utilizing best practice formatting and comments in Script Includes, Business Rules, etc.

• Familiarity with Agile development practices.

• Demonstrated ability to lead and mentor technical teams, fostering a collaborative and knowledge-sharing environment.

• Excellent problem-solving and analytical skills, with a proactive approach to identifying and addressing technical issues when they arise.

• Strong written and verbal communication skills, with the ability to communicate complex concepts to non-technical stakeholders and collaborate effectively across teams.

• Bachelor's degree in Computer Science, Cybersecurity, or a related field is preferred but not required

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