Job Description

Principal Engineer - Service Now - Now Assist AI Agents

**Role:**
- Principal Engineer for ServiceNow focusing on Now Assist AI Agents
- Lead the development of modern Service Management and Automation solutions,
primarily in Healthcare
- Design, develop, and own AI agent platform components, including prompt
engineering, integrations, and workflows
- Act as a technical and functional consultant for ServiceNow implementations
utilizing AI and the Now Assist platform
- Provide architectural guidance, deep product knowledge, and best practices
- Translate customer needs into scalable solutions and manage customer
engagement, including scope and risk management
- Enable and mentor team members on ServiceNow domains
**Requirements:**
- Extensive experience in Professional Services, ideally with a software OEM
background
- Strong understanding of AI integration into workflows, decision-making, and
automation
- Experience with agentic/autonomous systems, vector search, human-AI interaction
- Proven experience with large-scale, distributed systems and relevant technologies
(Kubernetes, Kafka, Flink, Spark)
- Programming expertise, especially in Java, JavaScript/TypeScript
- Familiarity with ServiceNow certifications (CMA, CTA) and additional certifications
(TOGAF desirable)
- Hands-on with LLMs, prompt engineering, and applying AI to solve real-world
problems
- 6+ years in software engineering, with a focus on product design and user
experience
- Strong stakeholder management, communication skills, and ability to handle
complex customer needs
- Architectural and systems design skills, capable of working with changing priorities
**Skills:**
- Technical: ServiceNow platform, AI/ML, large-scale systems, web frameworks,
Java, Kubernetes, data streaming tech
- Consulting/Communication: Customer engagement, solution presentation,
translating technical concepts to business stakeholders
- Design & Visualization: Creating wireframes, workflows, conceptual documents
- Soft skills: Ownership, execution, collaboration, agility in evolving environments