Job Description

Role Overview

We are seeking a Principal Disruption Operations Lead to join our Center of Excellence in Bengaluru. This is a senior, hands-on role focused on operational clarity, consistency, and continuous improvement within a complex disruption and takedown environment.


As our operations scale, this role helps ensure that policy intent, workflow design, and day-to-day execution remain well aligned, and that insights from frontline execution are translated into practical improvements. The role works in close partnership with India-based leadership and global stakeholders including Product, Disruption Partnerships, Customer Success, Support, and Operations, serving as a trusted subject-matter expert and operational thought partner.


This position is not a production or throughput role. It is a senior operational role centered on insight, judgment, collaboration, and execution quality.

Requirements

What We're Looking For

A recognized subject-matter expert in disruption and takedown operations who understands both the strategic and practical realities of operating at scale An independent, intellectually rigorous professional who combines sound judgment with openness to debate and new ideas A strong communicator who can persuade, align, and influence across teams and senior stakeholders A forward-thinking operator who understands the growing role of automation, machine learning, and AI in detection, prioritization, and enforcement, and who can thoughtfully assess where these approaches add value -- and where human judgment remains essential Someone comfortable operating close to day-to-day execution while maintaining a big-picture, forward-looking perspective
A professional who thrives in environments where policy, technology, and human judgment intersect

Key Responsibilities

Support consistent and effective application of disruption and takedown policies as volume, automation, and complexity increase Observe operational patterns and workflows to identify opportunities for greater clarity, efficiency, and alignment Provide early insight into trends, edge cases, and emerging challenges such as new obfuscation techniques, emerging abuse use cases, changes in network enforcement patterns to support proactive decision-making Apply deep practical knowledge of provider policies, enforcement mechanisms, and takedown workflows Help bridge gaps between: + Client expectations and provider constraints + Analyst decision-making and system or engineering requirements
+ Business objectives and the execution of individual takedowns
Collect, analyze, interpret, and report operational data, while distinguishing meaningful signals from routine variation Develop clear, defensible, and forward-looking narratives grounded in data and operational reality Partner with workflow, configuration, and engineering teams to translate insights into practical improvements and ensure effective adoption Monitor the operational ticketing and case-management systems to identify critical escalations, recurring themes, or emerging risks, and to ensure that support teams are equipped with clear guidance, documentation, and escalation paths to address customer and internal requests effectively Serve as a senior operational point of reference during complex or time-sensitive situations
Maintain regular working-hour overlap with global stakeholders; flexibility outside standard hours may be required during periods of urgency

Required Skills

Deep understanding of disruption and takedown operations, including provider policies and enforcement processes Strong analytical skills with the ability to assess operational data and derive meaningful insight Excellent written and verbal communication skills, with the ability to explain complex issues clearly and persuasively Ability to influence without relying on formal authority, while remaining comfortable asserting judgment when needed Strong collaboration skills across operations, engineering, product, and business stakeholders
High degree of independence, accountability, and professional maturity

Required Experience & Qualifications

Bachelor's degree or equivalent professional experience; advanced degree is a plus 5+ years of relevant experience in disruption, takedown, trust & safety, security operations, or a comparable enforcement environment Demonstrated experience operating in scaled, high-volume, policy-driven environments Proven track record of working effectively across global teams and time zones
Experience engaging with technical teams (engineering, workflow, automation) to improve operational outcomes

Benefits

Competitive compensation Community-driven culture with employee events Generous time off Best-in-class benefits Fun, modern workspace * Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture