Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Are you an analytics champion with a deep toolset who thrives on helping business partners strategize, implement and measure data-driven initiatives? Do you relish the opportunity to dive headfirst into vast, high-impact projects and make foundational contributions across analytics, strategy and operations? If so, this role is for you!
As a Principal Data Scientist on our Customer Support Services team, you will partner closely with key business leads, focusing on some of the most exciting challenges Atlassian faces.
Some examples of what you'll be doing:
Work with a cross functional team to drive improvement and efficiency in a rapidly scaling and dynamic customer support environment, bringing analytic capabilities and insights to bear
Develop strong collaborative partnerships with business and operations leaders
Use compelling data, deep business acumen and exceptional communication to drive business strategy and execution
Address business challenges, performance bottlenecks and growth opportunities with analytic solutions
Propose rapid experiments or A/B tests to assess the effect of new strategies or initiatives, and iterate quickly
Some skills and tools you'll use are:
Analytics: Statistics, data distributions, summary/aggregation methods, operational metric development, ongoing OKR measurement
Tools: SQL, Tableau, R / Python, Excel, etc.
Collaboration: Confluence, Jira
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