Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we\'re proud to be one of FORTUNE\'s 100 Best Companies to Work For and World\'s Most Admired Companies 2022. Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. The Customer Outcomes Success Architect will be responsible for developing and maintaining C-level executive relationships and relationship management across 1-4 clients. The overriding objective for the Success Architect will be to drive Customer Outcomes at these managed clients leading to client product adoption, renewals, and expansion of ServiceNow offerings with the clients. An ideal candidate will have achieved a senior-level position and a successful track record in management consulting, solution consulting, and/or industry consulting focused on technology and organizational transformation.They will have demonstrated the ability to become a trusted advisor to C-level client leaders and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs. What you get to do in this role: Servicing 1-4 VLE/LE/E Accounts Develop strong executive relationships with CIO, CFO, CHRO, and business leaders Understand business objectives and development ofcustomer roadmap Define, realize, and benchmark business value Define and execute winning co-delivery models Develop relationships with ecosystem partners Develop implementation strategies and readiness processes to accelerate time to value Establish delivery operating model governance Maintain account-level relationships for clear value proposition within the account Participate in account delivery governance Advocate/champion ServiceNow\'s best practices Contribute thought leadership on how advisory, expert services, and Co-Delivery can be optimized Deliver high customer sat metrics for assigned accounts Provide high customer sat metrics for assigned accounts Qualifications To be successful in this role you have: BA/BS or equivalent required Expience support SLED customers (State and Local Government) is required Minimum 7 years in management consulting leadership role at a top-tier consulting company, solution consulting or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations Proven track record of success at F50-500 accounts Understanding of issues and imperatives driving digital transformation across the industry Depth in digital transformation design, implementation, and management Middle and back office functional experience IT, HR, and GBS Transformation experience Strong executive relationships with CIO, CFO, CHRO and business line leaders Experience identifying business objectives and solving business challenges Experience serving as part of a key client account leadership team Track record of expanding offerings with clients Successful experience integrating with other account functions in developing and implementing account strategies and Customer Outcomes plans Experience developing account partnering (co-delivery) relationships with large consultancies and technology implantation firms, Big 4, GSIs 5+ years large program experience (multi-tracked, OCM) Experience owning outcomes/accountability to a CxO position Co-Delivery experience with Big 4, large SIs Knowledge of ServiceNow - knowledge and experience with multiple ServiceNow product suites is preferred Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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