Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Principal Consultant - MuleSoft Business Analyst!
We are seeking a highly skilled and experienced Business Analyst to join our team. The ideal candidate will have a strong background in MuleSoft and EDI technologies or similar integration technologies, as well as a deep understanding of business processes and requirements.
Responsibilities
? Analyse and document current business processes and identify areas for improvement.
? Analyses business needs and designs business process flows in collaboration with the stakeholders, participating in areas such as, but not limited to documentation of business process diagrams, flowcharts, functional specifications, use cases, and user stories, BRD's
? Act as the liaison between the Customer business units and the IT support staff responsible for coordination of activities with SMEs, Business, Program Mgmt and IT teams.
? Works directly with subject matter experts, vendors and partner organizations to deliver project milestones including requirements gathering, business process mapping, testing, documentation and training within complex technology and business solution programs.
? Develop and maintain technical documentation and user guides
? Create user stories using AGILE framework in tools like Azure Devops/JIRA
? Create end to end data flow diagrams from source to target systems
? Stay updated on industry trends and best practices related to MuleSoft and EDI technologies
? Participate in project planning and provide regular updates on project progress to stakeholders.
Qualifications we seek in you!
Minimum Qualifications
? Bachelor's degree in engineering, Computer Science, Information Systems, or a related STEM field.
? Experience working on EDI and MuleSoft Projects
? Well versed with EDI Codes
? Excellent analytical and problem-solving skills
? Strong communication and interpersonal skills
? Ability to work independently and in a team environment.
? Familiarity with Agile methodologies
? Ability to write SQL queries and perform data analysis
? Proven experience in project management and delivering projects on time and within budget
Preferred Qualifications/ Skills
? Experience with API development and integration
Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required