Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Principal Consultant, Service Quality Engineer
The Service Quality Engineer role holder is expected to own and manage the end-to-end RTB process and relevant activities for Credit and Lending systems per the prescribed and ITIL standards.
Responsibilities
Own and manage Incidents, Problem records and Change management, per ITIL standards.*
Managing major issues (P1 in nature) and took them to closure.*
Handling and improving Batch monitoring, issue resolution and Service requests.*
Monitor and report on all aspects of Production processing (Incidents, Problems, Service Level indicators etc.).*
Work closely with the Engineering / product team to ensure automation of the Production processes. Promote Site Reliability Engineering culture.*
Adopt and follow the Agile and DevOps principles.*
Communicate effectively with various Business & IT teams. Collaborate effectively with global members to achieve desired outcomes.*
Should be ready to provide 247 support on rotation / need basis.
Ensure adherence to different SLAs.*
Understand monitoring tools and evolve the tooling to improve the Operations teams' ability to proactively deal with production issues.*
Should comply with audit, data protection & IT Security procedures to ensure integrity of system.*
Should be open to learn new technologies based on project requirements.*
Should be open to work on IT service quality managementQualifications we seek in you!
Minimum Qualifications / Skills
B.Tech/B.E/ MCA*
Excellent written and verbal communication skills*
Preferred Qualifications/ Skills
Experience with Big Data (Hadoop) principles is preferred.*
Sound Knowledge of SQL, UNIX, HIVE, SPARK, PYSPARK etc.*
Good to have knowledge on Python, Scala, and Elastic.*
Knowledge of Scheduling tools like Control-M, Airflow etc is preferred.*
Knowledge of monitoring tools like App Dynamics, Splunk etc is preferred.*
Proven experience of working in RTB / Production support teams.*
Knowledge and understanding of Banking domain and IT Infrastructure is preferred.*
Good communication skills as the candidate need to work with globally dispersed and diversified teams.*
Hands-on experience and sound understanding of ITIL processes and standards.*
Knowledge of tools like Service Now, JIRA, GITHUB, is preferred.*
Good to have knowledge on CI/CD.*
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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