Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Principal Consultant- Service Now Developer
We are looking for a skilled and motivated ServiceNow Developer to join our IT team. The ideal candidate will be responsible for the design, development, and implementation of ServiceNow solutions to support business processes and IT operations. You will collaborate with stakeholders to understand requirements and deliver scalable and efficient ServiceNow applications.
Responsibilities
1. Software development with significant working experience on ServiceNow application development especially in the ITSM area.
2. Well versed with class hierarchy, Update set hierarchy, data layer, flows, Service Portal, UI Action /policy, ACL's, deployment, Integration, SOAP Service implementation and all client and server-side scripting in best practice in ServiceNow.
3. Experience with development and implementation of ServiceNow ITSM modules - Incident, Problem, Change Management with knowledge of API integrations with ServiceNow and debugging skills along with good process understanding on ITSM modules.
4. Demonstrated experience designing and developing process-based solutions. Demonstrated experience documenting user case processes and BPM workflows.
5. Should have ServiceNow certification (CSA, CAD).
6. Ability to transform Business Requirement into Business Process. Proven analytical and problem-solving skills.
7. End to End experience of ServiceNow based application design and implementation.
8. Hands on experience on Service Operations Workspace.
9. Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.
Qualifications we seek in you!
Minimum Qualifications / Skills

• Bachelor's degree

Preferred Qualifications/ Skills
1. Good to have hand-on experience of UI builder and workspace configuration in ServiceNow along with understanding of OOTB ITSM related workspaces.
2. Experience with REST/SOAP APIs and system integrations.
3. Familiarity with Agile methodologies and tools like Jira.
4. Excellent problem-solving skills and attention to detail.
Knowledge of Performance Analytics, Flow Designer, and App Engine Studio
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com Follow us on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.