Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .
Inviting applications for the role of Principal Consultant, SAP!
This role provides broader technical and functional knowledge for SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler to assure the integrity across the SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler portfolio, also across other BCF and DT areas), including upstream and downstream functional areas. Design Authority within overall SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler for all products and services, supporting stakeholders within SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler on decision taking. This position reports to a Portfolio Senior Lead or a Senior Manager, working in strong collaboration with all the other BCF towers and the transversal structure, but especially with the Portfolio Analyst roles and other Portfolio Senior Architects. As such, the role provides broad exposure to business stakeholders around the globe, and required strong business process knowledge on SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler
Responsibilities:
The Business Delivery Services Portfolio Senior Architect responsibilities, in the vast majority delivered via the 3rd party partner, include:
Broad functional and process knowledge on the SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler tower
Create and maintain vision about the full SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler area and integration with other cross-functional BCF areas
Assure the integrity across the SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler portfolio, also across other BCF, other DT areas (as Transformational programs, Deployment, including upstream and downstream functional areas) and Business areas related to SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler
Have the full picture of the whole organization strategies which impacts the systems under the SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler
Accountable for technical planning on releases for broader SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler
Responsible for technical planning on the security compliance, data privacy and audit compliance for the SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler Application portfolio
Responsible to drive cross-teams security compliance, data privacy and audit compliance efforts for SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler
Play Design Authority role for the broader SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler, assessing impacts and approving all the initiatives that are going to be related to products and services on this product team, supporting Solution Architects on decision taking.
Seek highly automated solutions and new approaches to work for SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler
Partnership with Product Owner and/or Functional Experts on continuous improvement, evolution of the product and Lifecycle management
Support Product Solution Architects on translate EPICs into Technical designed solutions
Participate on new design for solutions, services and products together with Business stakeholders, Enterprise Architecture, Transformational programs, Strategic Functional Capabilities, Business Partnership, etc.
Liaise with the other BCF areas to ensure consistent cross-functional business process design
Providing supervision and guidance to development teams around the current product and services design, assuring the design is protected and the global/mandate processes are secured
Support Operations in complex and high impact issues and problems as they arise.
Continually researching current and emerging technologies and proposing changes where needed
Continuously assess the current portfolio and applications lifecycle, assuring the systems have vendor-supported versions and patching, suggesting applications retirement, upgrades or new solutions when necessary. Assessing the systems architecture currently in place (including satellite systems) and working with Enterprise Architecture and Infrastructure to recommend solutions to improve it
Building and integrating other products and services to meet the company's needs
Accountable for process and technical knowledge gathering, update and validation of products and services under SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler, including documentation/knowledge from external teams that will touch those services and products
Support product manager on lifecycle management for products and services across the markets and locations, considering business priorities, budget, current versions and risks
Responsible for the to delivery of an Agile/DevSecOps Mindset across their BDS portfolio including transformational initiatives
Qualifications we seek in you!
Minimum Qualifications / Skills
Good communication, especially in English and interpersonal skills
Strong analytical and problem solving skills
Ability to work effectively in a flexible and changing environment, manages multiple activities and priorities, and work well under pressure.
Bachelor or higher degree in Computer Science or Information Systems preferred.
IT Background
Strong SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler, preferred on FMCG (Fast Moving Consumer Goods) industry. Experience on Business areas will be a plus.
Experience in the functional area preferably in an It role, operational role, key user or functional expert role
Good knowledge of current business processes in the SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler. Will have in-depth knowledge of some processes and a strong aptitude to learn new process areas
ITIL, PMI, Agile, DevOps, Scrum, Lean IT certifications will be a plus
Proven leadership and influencing experience with key stakeholders
Role model agile behaviour's & methods with customers and peers
Continuously learning and building skills independently and with external Networks
Language: Fluent in English
Hands on and "can do" attitude
Work as part of a High performance team (which will include 3rd party partner resources) to deliver end to end all demands from the customers and business
Identify opportunities to leverage external best practices and trends to improve processes in line with strategic business needs
Maintain up to date SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler related Process, Technical and Functional Documentation
Agile and DevOps mindset
Great team work
Preferred Qualifications/ Skills
Possess good verbal and written communication skills.
Outstanding analytical skills, ability to apply expertise to drive complex, technical, and highly commercial solutions.
Excellent customer facing skills that include conducting compelling technical briefings & demonstrations including issues, status reports and resolving impediments.
Innovation Management
Standing Alone
Business Acumen
Strategic agility
Decision quality
Thought leadership
Customer Focus
Stakeholder Relationship Management
Change Agile
Supplier Relationship Management
Role model agile behaviours & methods with customers and peers
Why join Genpact?
Lead AI-first transformation - Build and scale AI solutions that redefine industries
Make an impact - Drive change for global enterprises and solve business challenges that matter
Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required