Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Principal Consultant- Product Analyst
The ideal candidate will have a proven ability to manage project execution, influence cross-functional teams, deliver results in fast-paced environments, and solve complex business problems with measurable impact. This role blends project management, business analysis, process mapping, stakeholder management, financial analysis, and product insight to drive delivery of key milestones. The project manager will collaborate closely with product owners, IT services, and global stakeholders to translate business needs into actionable plans and requirement development to ensure solution delivery and timing aligns with organizational goals and budget objectives.
Responsibilities

• Oversee all phases of project delivery from initiation through closure, ensuring quality outcomes.
• Partner with Personal Productivity product owners, squad members and boundary partners to define and support delivery of key project milestones and outcomes.
• Gather and document business requirements, define user stories, and map current versus future state processes to optimize delivery.
• Perform process mapping to identify inefficiencies, assess root causes, and recommend improvements tied to product outcomes.
• Support solution delivery, project/program reporting, and tracking of product KPIs/OKRs to evaluate success, financial performance, and continuous improvement.
• Analyze product performance data, user behavior, and market trends to surface insights and opportunities for improvement.
• Gather and document requirements to inform dashboard development and refinement, ensuring metrics and reporting support business, financial, and operational needs.
• Manage stakeholder relationships across technical, business, and operational teams; facilitate workshops, communication, and risk/progress tracking.
• Apply agile ways of working within the delivery framework, without directly leading or facilitating scrum ceremonies.
• Conduct business and financial analysis to inform decision-making, assess return on investment (ROI), and ensure alignment of spend to portfolio priorities.
• Track and reconcile budgets, expenditures, and forecasts, identifying variances and providing recommendations to maintain financial health.
• Collaborate with Program Manager and finance partners to support budget planning, performance, reporting, and cost/efficiency management activities.
• Proven track record in influencing large cross-functional teams and delivering complex initiatives with significant business impact.
• Demonstrated experience as a project manager, product analyst, business analyst, or in a related role within project, product, process, and/or digital environments.
• Hands-on experience with project management and solution delivery, including financial reporting components.
• Strong analytical skills with the ability to interpret data and translate it into actionable recommendations.
• Experience in process mapping and business process reengineering.
• Excellent communication and interpersonal skills with a focus on collaboration, customer service, and stakeholder engagement.
• Ability to produce clear documentation: requirements, process flows, user stories, business cases, and financial summaries.
• Strong financial acumen -- able to analyze budgets, track spend, forecast costs, and assess ROI.
• Familiarity with agile methodologies and working within distributed agile teams across multiple time zones.
• Intellectual curiosity and willingness to learn new skills, principles, and tools.
• Attention to detail, problem solving, and critical thinking in a fast-paced environment.
• Tools proficiency: strong Microsoft applications (Teams, Excel, PowerPoint, and financial tracking tools); JIRA preferred.

Qualifications we seek in you!
Minimum Qualifications

• Bachelor's degree in business, marketing, or a related field.
• Experience in product analysis or a similar role

Preferred Qualifications/ Skills

• Experience in digital product environments (SaaS, platform, web/mobile).
• Experience working on device asset management and/or hardware projects preferred.
• Prior experience working in global, multicultural teams.
• Exposure to financial management systems or IT service management tools.
• Certification or training in project management (e.g., PMP) business analysis (e.g., CBAP), agile (CSM/PSM), or financial management preferred.
• Comfortable working in fast-paced, ambiguous, and dynamic environments.

Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required