Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Principal Consultant- Network Operations & Engineering
In this role, you will be responsible for supporting the network operations 24X7 for internal IT. You will be working actively on the operational issues along with internal / external stakeholders to recover the systems failure (proactive/reactive). You will work Incident Management, Problem Management for each incidents/tickets and need to ensure the high uptime to the business. Your role will network L2+ and need to work on various current/upcoming technologies (explained below) to support business needs.
Responsibilities

• The candidate should be holding exp at hardcore 24X7 network Ops experience

Front-end face for Genpact Network Team while participating in internal P1/P2 Incident resolution bridge call
Participate in Bridge calls with clients for joint troubleshooting of network issues
Work with different Vendors and service Provider for faster and accurate resolution
Playing key role for network related incidents and providing key inputs for Problem Management
Identifying open risk in the production network and provide input for mitigation
Documenting all Changes done in production environment through Change Management process
Must have worked on large scale infra
Candidate must have worked/handled the IT projects
Global customer interaction is one of the key expectation from candidate
The candidate should hold very rich experience in corporate LAN & WAN infra
Candidate must have worked on the latest technologies (Cloud, ACI, SDN and SDWAN)
He/she need to lead function and drive the project/operations end to end
Candidate should be very strong in written & oral communication
Hands-on experience on Cisco Routers (ASR/ISR Series) and Switches (6500/4500/3850 Model)
Candidate must have work experience in implementing/troubleshooting Routing (Static, EIGRP, BGP and Policy Based routing) and Switching issues (VTP/STP)
Fluency in English with good interpersonal skills and ability to communicate effectively
Demonstrate positive attitude, take initiative towards learning and accepting new challenges
Willing to work in 24*7 environment in all technology domains
Ability to understand, analyze and resolve problems quickly with focus towards customer centricity
Self-motivated and firm believer in team spirit.
Can face challenging circumstances with confidence and able to deliver better in stressful environment
Excellent time management and ability to handle multiple concurrent tasks with minimal supervision
Basic understanding of Network protocols and devices (LAN, WAN, Routing, Switching, Firewall)
Basic understanding of Cloud computing, Windows/Linux Server Technology, Storage, Virtualization and Hardware
Qualifications we seek in you!
Minimum Qualifications
Graduate in engineering/IT
Preferred Qualifications/ Skills
CCNA (Must)

• CCNP -Routing and Switching (Good to have)

Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required