Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .
Inviting applications for the role of Principal Consultant- IT WPS Desktop Engineering Lead
We are seeking a highly skilled and experienced IT Service Desktop engineering Lead to lead the design, development, and implementation of automation solutions across our organization. This role requires deep technical expertise, strategic thinking, and the ability to collaborate with cross-functional teams to drive efficiency and innovation.
Responsibilities
Device Lifecycle Management
Own end-to-end lifecycle management of Windows and Macintosh laptops.
Plan and execute regular device refresh cycles, including forecasting and coordination with procurement, imaging, configuration, and deployment teams.
Maintain asset tracking and reporting throughout the device lifecycle.
Oversee system patching, security updates, and OS upgrades to align with vendor-supported versions.
Monitor OS end-of-life timelines and ensure proactive readiness for upgrades.
Application Packaging & Catalog Management
Lead end-to-end application packaging for both Windows and macOS platforms.
Manage packaging services to support new business requests and application needs.
Oversee application catalog management, including onboarding, version control, and decommissioning obsolete packages.
Conduct periodic audits of application usage, license compliance, and package relevancy.
Partner with security and compliance teams for license, patch, and vulnerability management.
Analyze application usage data to drive rationalization initiatives.
Hardware Refresh Planning
Maintain and update hardware refresh models based on lifecycle guidelines.
Coordinate image deployment, device swaps, and decommissioning of retired hardware.
Communicate with end users to ensure smooth transitions during refresh activities.
Tool Administration & Governance
Administer and manage desktop management tools, including:
Microsoft Intune (Windows)
JAMF Pro (macOS)
PatchMyPC or equivalent patch management tools
Ensure tools are optimized, compliant, and aligned with industry best practices.
Monitor tool performance, patch compliance, and deployment success rates.
Platform-Specific Responsibilities
macOS Environment
Troubleshoot macOS-related issues and provide end-user support.
Manage Intune-enrolled macOS devices and associated configuration policies.
Handle license allocation, patch updates, and application deployments via JAMF.
Create and maintain configuration profiles and perform macOS compliance audits.
Intune Environment
Troubleshoot Intune enrollment and policy-related issues.
Manage device compliance, configuration, and Cloud PC environments.
Oversee application lifecycle and license allocation.
Packaging Environment
Package Win32 applications and perform User Acceptance Testing (UAT).
Handle custom packaging requests and manage deployments to production.
Maintain PatchMyPC for automated patch management.
VDI Environment
Administer and maintain Virtual Desktop Infrastructure (VDI) environments.
Manage automation scripts, privilege controls, and application deployment.
Support Netskope, Entra ID, Privileged Single Sign-On (PSSO), and endpoint security compliance.
Provide remote support for end-user devices (laptops, printers, mobiles) and coordinate with onsite teams for hardware checks and triaging.
Deep knowledge of Windows OS, Active Directory, Group Policy, and Azure AD.
Proficiency in Microsoft Endpoint Manager (Intune), SCCM, and Autopilot.
Advanced PowerShell scripting and automation skills.
Experience designing large-scale Windows desktop environments.
Understanding of networking, cloud architecture, and security frameworks.
Qualifications we seek in you!
Minimum Qualifications
Relevant years of progressive experience in Desktop Engineering / EUC / Device Management roles with at least minimum years in Architectural roles
Strong technical expertise in Microsoft Intune, JAMF Pro, PatchMyPC, and Windows/macOS administration.
Proven experience managing packaging, patching, and compliance operations at scale.
Deep understanding of VDI, Entra ID, SSO, and endpoint security frameworks.
Excellent communication, stakeholder management, and cross-functional coordination skills.
ITIL Certified with sound understanding of ITSM processes (Incident, Change, Problem, and Asset Management).
Strong analytical and problem-solving skills with a focus on operational excellence and automation.
Preferred Qualifications/ Skills
Exposure to Exchange
Experience with automation scripting (PowerShell, Bash, or Python).
Exposure to ServiceNow or other ITSM platforms.
Prior experience in global or multi-region IT operations.
Strong focus on security compliance and audit readiness.
Microsoft Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
Why join Genpact?
Lead AI-first transformation - Build and scale AI solutions that redefine industries
Make an impact - Drive change for global enterprises and solve business challenges that matter
Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required