Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Principal Consultant, GenAI Machine Learning Engineer
Drive the development of custom Large Language Models (LLMs) across languages and modalities for client's AI-driven products. You will work on LLMs, prompt engineering, system integration, agents orchestration and more using frameworks such as Langchain, AWS Bedrock, or similar. This role offers an opportunity to innovate in an insurtech environment, delivering next generation Gen AI solutions that modernize how the business operates, working closely with the Head of AI, data scientists, engineers, and product manager.
Responsibilities

• Building and integrating generative AI applications for customer interactions by using LLMs and orchestration frameworks.
• Designing and deploying custom solutions on AWS Bedrock by using foundation models from leading providers.
• Creating and managing Chatbots and conversational workflows using tools such as Langgraph or similar.
• Fine-tuning and evaluating large language models through Mosaic AI Gateway or designated computing resources and automated evaluation framework by using proprietary and external datasets.
• Building scalable APIs and backend services to support real-time AI inference including but not limited to GenAI or Agentic AI based AI solution.
• Architecting multi-stage agentic workflows and optimized RAG systems using the Mosaic AI Agent Framework and Vector Search.
• Ensuring reliability, privacy, and accuracy of Gen AI responses by applying testing and monitoring tools.
• Contributing to governance efforts by ensuring generative AI solutions follow responsible AI principles, including transparency, data privacy, and compliance with industry standards.
• Working with the data science team to apply generative AI to other business areas, including document processing, claims decisioning, and reporting.
• Documenting solutions and collaborating with engineering, product, and customer teams to align requirements and output.
• Tracking industry trends and recommending tools or approaches to improve system performance and capability.

Qualifications we seek in you!
Minimum Qualifications / Skills

• Expert in AI, GenAI, ML, LLM, and AWS cloud.
• Excellent written and verbal communication skills

Preferred Qualifications/ Skills

• Strong Analytical skill.
• Strong experience in machine learning engineering, generative AI and LLM technologies, and Agentic workflows, or equivalent experience.
• Experience with AWS Bedrock or similar.
• Experience with LLM Agentic workflows and framework (Langchain, LangGraph, LlamaIndex etc.)
• Knowledgeable in designing and implementing multi-layered AI safety architectures and adversarial red teaming strategies, utilizing frameworks such as Guardrails AI, or DeepTeam.
• Advanced knowledge of Python and some experience in ML frameworks (PyTorch, JAX etc.) for training, fine-tuning, and deploying generative models is preferred.
• Solid grasp of NLP techniques, multimodal AI (text, image, code), and agent workflows.
• Knowledge and experience with transformer architectures, prompt engineering, retrieval-augmented generation (RAG), and LLM evaluation methodologies.
• Knowledge of designing, implementing and managing distributed training pipelines for LLMs to ensure scalability and efficiency are nice to have.
• Knowledge of Mosaic AI (Gateway, Training, Serving), MLflow (Tracing/Evaluate), Vector Search and Databricks Asset Bundles (DABs) are also nice to have.
• Ability to contribute both independently and as part of a team.
• Excellent analytical and problem-solving skills.
• Excellent listening, communication, interpersonal and presentation skills to articulate complex technical ideas to cross-disciplinary internal and external stakeholders.

Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required