Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .
Inviting applications for the role of Principal Consultant - Enterprise Collaboration
In this role, you will manage global collaboration services, drive Microsoft 365 adoption, ensure asset compliance, and support operational readiness across workplace technologies and integrations.
Responsibilities
Manage global operations across collaboration services including devices, messaging, mobility, and unified communications (Teams/Zoom).
Coordinate with outsourced service providers to ensure SLA compliance and support complex troubleshooting.
Oversee lifecycle management and compliance (patching, encryption, security) of workplace assets.
Drive adoption and optimization of Microsoft 365 tools (Teams, SharePoint, OneDrive, Viva).
Coordinate onboarding for new services and M&A integrations, ensuring operational readiness.
Collaborate with architecture and innovation teams to deploy new tools like Microsoft Copilot and Loop.
Support mobile device management and app provisioning using Intune and Mosyle.
Track and report service performance metrics, usage analytics, and device compliance.
Facilitate change management using Prosci or equivalent methodologies.
Contribute to continuous improvement initiatives.
Maintain governance and documentation through ITSM frameworks, ServiceNow, and internal wikis.
Qualifications we seek in you!
Minimum Qualifications
Expert Technical knowledge Collaboration-OneDrive tools M365 suite, SharePoint, Mobility-Mobile/Tablet and Unified Communications-Teams, Yammer
Experience with device management tools (Intune, SCCM, Mosyle)
Knowledge of ITSM frameworks and service governance
Ability to coordinate outsourced service delivery
Familiarity with Power Platform (Power Automate, Power Apps)
Strong analytical and reporting skills
Strategic thinking and roadmap execution
Customer-centric mindset and service orientation
Ability to work across cultures and time zones
Experience with mobile device security and compliance
Understanding of collaboration metrics and KPIs
Preferred Qualifications/ Skills
Experience with Microsoft Viva, Loop, and Copilot for modern workplace enablement
Knowledge of Zoom and other UC platforms beyond Teams
Familiarity with M&A integration processes and service onboarding
Hands-on experience with automation and scripting (e.g., PowerShell, Python)
Exposure to Prosci or other change management methodologies
Understanding of Zero Trust security models and data loss prevention (DLP)
Ability to manage global service performance metrics and usage analytics
Experience in governance documentation using internal wikis or Confluence
Strong stakeholder engagement and cross-functional collaboration skills
Awareness of AI-driven productivity tools and digital workplace trends
Why join Genpact?
Lead AI-first transformation - Build and scale AI solutions that redefine industries
Make an impact - Drive change for global enterprises and solve business challenges that matter
Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required