Job Description

Ready to build the future with AI?

At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.



Inviting applications for the role of Principal Consultant, Business Analyst Salesforce Field Service Lightening

A Salesforce Field Service Lightning (FSL) Business Analyst plays a crucial role in optimizing operations and improving processes by leveraging Salesforce technologies. Here are some key responsibilities and qualifications for this role
Responsibilities

This role acts as the critical bridge between business stakeholders and the technical engineering team, translating complex field operations requirements into actionable Salesforce user stories and technical specifications. Requirement Discovery: Lead workshops to map complex field service business processes, identifying pain points in scheduling, dispatching, and mobile worker workflows. FSL Solution Mapping: Translate business needs into Salesforce Field Service features, defining requirements for Work Order hierarchies, Service Territories, and Scheduling Policies. Technical Documentation: Produce high-quality technical artifacts, including Process Flow Diagrams, Data Mapping documents, and detailed User Stories with robust Acceptance Criteria. Gap Analysis: Conduct "Standard vs. Custom" assessments to determine when business needs can be met with SFS configuration versus requiring custom Apex or LWC development. Functional Design: Design the logic for Salesforce Flows UAT Leadership: Orchestrate User Acceptance Testing (UAT), defining test scripts that validate both core CRM functionality and end-to-end field service execution. Data Strategy: Define requirements for data migration and integration between Salesforce and back-office ERPs, focusing on inventory accuracy and asset management. Stakeholder Management: Act as the primary liaison between business units and the development team, managing the product backlog and prioritizing features based on ROI and technical feasibility.

Qualifications we seek in you!

Minimum Qualifications / Skills

B.E or B.Tech or MCA Relevant experience in business analysis -FSL field Technical Skills: Proficiency in Salesforce platform, including FSL, and understanding of business processes. Communication Skills: Excellent verbal and written communication skills to effectively interact with stakeholders. Problem-Solving Skills: Ability to analyze business needs and develop effective solutions. Must have experience in writing the functional design documents and user stories for agile development projects. Experience in leading requirements gathering workshops and business analysis for relevant years in agile projects. Experience in complicated software projects.

Preferred Qualifications/ Skills

Effective stakeholder management Fast and independent decision maker Confident presenter
Why join Genpact?

Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobPrincipal Consultant


Primary LocationIndia-Noida


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingJan 14, 2026, 3:50:06 PM


Unposting DateOngoing


Master Skills ListDigital


Job CategoryFull Time