Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Principal Consultant, Business Analyst
In this role, you will be responsible for crafting clean, functional code that flawlessly suits the needs of the company. Your main focus will be coding and ensuring high performance and responsiveness to requests. To support Engineer using Agile Methodology and should have an end to end understanding of business use cases, to transform them into an effective and strategic solution. Work with business people to have a real time problem and, craft the solution which really fits into client needs.
Responsibilities

• Manage complex business requirements from gathering to refinement to realisation; looking for opportunities to standardise and simplify
• Documentation of detailed requirements based on technical build and business user standard operating procedures.
• Understanding and challenging design based on the business case benefits of solutions via data and managing change requests through structured program governance
• Set the standards for all projects to follow, user story creation, impact assessment etc. through business process descriptions, use cases, scenarios, business analysis, task and workflow analysis;
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details, abstract up from low level information to a general understanding and distinguish user requests from the underlying true business needs;
• Proactively communicate and collaborate with business stakeholders and IT teams to analyse information needs and functional requirements and deliver the Functional and Non-Functional requirements in the stories
• Lead or contribute to underlying business process discovery, analysis, reengineering and documentation. Matching process design with business goals, user stories/experience and functional capability
• Drive and challenge business units on their assumptions of how they will successfully execute their plan
• Guide the product owner in creating user stories and acceptance criteria, in a clear and unambiguous style
• Successfully engage in multiple initiatives simultaneously
• Excellent verbal and written communication skills required, including a thorough understanding of how to interpret customer business needs and translate them into functional and non-functional requirements
• Serve as a conduit between the customer community (Key Stakeholders and end-users) and the software development team through which requirements flow; Ensure developers understand the context of the changes and impact to any downstream and upstream systems
• Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs; Understand system technical limitations at a high level
• Highlight risks to the PM before they become issues so they can be tracked
• Review SIT defects prior to the start of UAT in conjunction with Scrum Delivery Manager Involvement in UAT test phase; helping with or even leading on test strategy creation, guiding users and supporting /analysing user queries

Qualifications we seek in you!
Minimum Qualifications

• BE/B Tech/MCA
• Excellent written and verbal communication skills

Preferred Qualifications/ Skills

• Proven ability to work within a team environment
• Experience of working in a reporting & analytics team either in a projects or business as usual capacity
• Understanding of Analytics service models and technology platforms
• Agile methodology and practice
• Understanding of Jira and confluence
• Strong analytical and problem-solving skills and ownership of issues
• Highly effective verbal and written English communication skills
• Ability to make good/sound decisions and use independent judgment
• Strong abilities in large data handling through one or multiple of the following: Microsoft Excel.
• Delivery experience in all phases of the end-to-end Data Migration life cycle Time management skills Data Mapping delivery
• Data Analysis
• Negotiation and influencing skills, particularly across differing stakeholder levels
• Experience working within Human Resources in the financial industry preferable
• Have worked in an international, dynamic organization Advanced MS Office Suite Skills including SharePoint
• Excellent communication skills - oral, written and presentation
• Excellent stakeholder engagement skills and ability to adapt to different styles according to target audience
• Possess good English communication skills both written and oral, be able to articulate technical concepts to business users

Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.