Job Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Job overview and responsibilities
Principal Architect - ServiceNow will be focusing on Governance, Risk, and Compliance (GRC) implementation. Responsible to lead the effort to analyze, develop, and improve required workflows and control validation processes within ServiceNow GRC, ensuring the compliance of security requirements across our organization.

• Ensure compliance with security requirements and industry standards.
• Develop and maintain security control validation processes within ServiceNow.
• Collaborate with cross-functional teams to analyze, design, and implement ServiceNow GRC solutions to support compliance management and business operation.
• Integrate with security tools and other systems to enable automated evidence collection and risk analysis.
• Automate security control assessment workflows within ServiceNow GRC.

Provide technical support and troubleshooting for GRC-related issues.

• Provide training and support on ServiceNow GRC workflows for internal teams.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for
United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.
Qualifications
What's needed to succeed (Minimum Qualifications):

• Bachelor's degree
• 9 years of experience in secure application development or vulnerability remediation.
• 5 years of hands-on experience implementing security processes in ServiceNow CRM.
• 3 years of IRM/GRC development experiences in ServiceNow.
• Expert in JavaScript, AngularJS, and API integration.
• Strong knowledge about security control frameworks such as NIST 800-53, SSDF, ISO 27001, PCI DSS, and OWASP.
• Proven experience in aligning project initiatives with business objectives
• Strong problem-solving and troubleshooting skills for complex systems
• Strong ability to communicate complex technical concepts to both technical and non-technical stakeholders
• Collaborative mindset with a history of positive team contributions and relationship building
• Demonstrated ability to mentor junior engineers and lead cross-functional security projects
• Ability to work independently and self-motivate
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Airline Experience Preferred
• 9 years of experience in secure application development or vulnerability remediation.
• 5-7 years of hands-on experience implementing security processes in ServiceNow CRM.
• 3+ years of IRM/GRC development experiences in ServiceNow.
• ServiceNow certifications (e.g., Certified Implementation Specialist - Risk and Compliance)
• CISSP, CSSLP, CTPRP, CISM, or CRISC