Job Description

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Why this job matters
This role is responsible for accurate and timely pricing and ordering of BT complex products for BT's customers across a set of BT products providing expertise on product, technical, and process aspects for quoting and delivery requirements. Pricing and Ordering Support is key to increase customer satisfaction and to ensure a high quality service fulfilled in a timely manner.
What you'll be doing

• Work with BT teams to provide costs and orders for complex service requests
• Follow and run product or service specific processes
• Receive and validate BT Portfolio product pricing and order submission requests from BT internal teams
• Confirm availability of requested solution and ensure all details are received from and provided to requestor
• Produce feasible alternative solutions for pricing or ordering in case of complications, complete with expected benetfits or risks with regards to each proposed solution
• Perform BT Portfolio product costing/pricing and ordering using the BT standard toolset within the agreed SLAs and right first time
• Manage the handovers between the different BT departments during pricing and ordering activities and promptly raise and resolve any issue
• Keep the requestor informedabout the progress of their request
• Highlight possible improvements in the process

The skills you'll need

• Ability to meet the customers' needs in line with the business requirement
• Working with a cooperative and positive attitude in a group settings to achieve common goals
• The ability to convey information to someone effectively and efficiently
• Ability to comprehend and to systematically organize the various aspects of a problem or situation
• Agility with systems and processes
• Proactive attitude towards completing high quality work on time
• Both commercially and technically savvy

Experience you would be expected to have

• Good knowledge of MS Office applications
• Bachelor degree and/or 2 years relevant working experience in SSC/Customer Service environment
• Interest in telecommunication field is an advantage

Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world's leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running.
With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it's about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you'll be part of a team that shapes how businesses succeed in a world that is being transformed by AI.
If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Skills Required