Job Description

Job Title:

Museum Experience Associate

Department:

Operations / Visitor Experience

Work Type:

Full-time, Work from Office

Location:

Mumbai

Reports To:

Museum Experience Manager

Salary:

15-20% hike on last drawn salary

About the Role

As a

Museum Experience Associate

, you will play a key role in delivering engaging, educational, and interactive experiences for children and families. Your primary responsibilities include facilitating learning, ensuring visitor engagement, and maintaining a welcoming environment that aligns with the museum's mission to foster critical thinking, innovation, and problem-solving in children.

Key ResponsibilitiesVisitor Experience & Guest Services

Act as an ambassador, ensuring all visitors have a positive and inclusive experience Greet guests, provide orientation, and share information about exhibits and programs Address visitor inquiries and resolve concerns to ensure high guest satisfaction Facilitate a smooth visitor journey and guide guests through the space Monitor visitor flow to prevent overcrowding in exhibit areas Collect visitor feedback to help improve services

Exhibit Engagement & Knowledge

Develop a deep understanding of exhibits, their learning goals, and visitor experience Stay updated on programs, events, and new initiatives Maintain exhibit areas to ensure cleanliness and adequate supplies Guide children through interactive learning activities

Educational Programs, Events & Workshops

Conduct interactive educational programs, workshops, and demonstrations Manage school groups, birthday parties, and special events Support initiatives related to memberships, promotions, and merchandise

Safety & Security

Maintain a safe, child-friendly environment at all times Report any maintenance or safety concerns promptly Follow safety procedures including emergency response protocols Participate in regular safety training sessions

Operational Support & Additional Responsibilities

Assist in planning and executing museum programs and special events Support and guide volunteers and temporary staff Perform administrative and operational tasks to ensure smooth functioning

Required Qualifications & SkillsEducation & Experience

Bachelor's degree in Museum Operations, Retail Operations, Hospitality, Education, or a related field Prior experience in customer service, education, museums, amusement parks, or recreational settings Experience working with children (ages 1-18) in interactive learning environments

Key Skills & Traits

Passion for working with children and families in an educational setting Strong communication skills in English and Hindi (Marathi or other Indian languages is a plus) Ability to manage large groups and conduct engaging learning sessions Adaptability and multitasking in a fast-paced environment Energetic, empathetic, team-oriented, and guest-first mindset
Job Type: Full-time

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: In person