Job Description

Job Title: Center Head - Preschool OperationsKey Responsibilities1. Admissions & Business Development

Drive student admissions through proactive engagement and parent counseling. Achieve high conversion rates from inquiries to enrollments. Maintain and update admission records in the CRM and track inquiry progress. Conduct school tours and orientation sessions for prospective parents. Collaborate with the Field Sales Team for lead generation and follow-ups.

2. Academic Implementation & Student Experience

Oversee the implementation of the preschool curriculum to ensure experiential learning. Monitor teacher performance and classroom delivery to maintain academic excellence. Ensure structured classroom activities and interactive learning for children. Coordinate with the Academic Team for teacher training and curriculum rollout.

3. Parent Relationship Management

Build and maintain strong relationships with parents through regular, transparent communication. Address and resolve parent concerns related to academics, safety, and operations. Ensure timely updates and notifications are sent through the ERP system. Organize Parent-Teacher Meetings (PTMs) and feedback discussions.

4. Staff Leadership & Management

Supervise and manage teaching and non-teaching staff, including caregivers. Conduct staff meetings, performance reviews, and training sessions. Ensure teachers follow lesson plans and daily activity schedules. Manage staff attendance, leave approvals, and work allocation.

5. Center Operations & Compliance

Oversee daily center operations while maintaining high standards of safety and hygiene. Ensure compliance with all health, safety, and fire protocols. Coordinate with vendors for supplies, transport, and maintenance requirements. Conduct regular fire drills, emergency preparedness sessions, and safety audits.

6. Fee Collection & Financial Management

Ensure 100% fee collection as per monthly targets. Follow up with parents regarding outstanding payments. Maintain accurate records of revenue, expenses, and petty cash usage.

7. Event Planning & Execution

Plan and execute school events, celebrations, and extracurricular activities. Drive strong parent participation and engagement at all events. Coordinate with the Marketing Team for promotional support when required.

8. Incident Management & Conflict Resolution

Address and document any student-related incidents as per SOPs. Handle parent complaints with professionalism and a solution-oriented approach. Resolve conflicts among staff or between parents and teachers when necessary.

Key Skills & CompetenciesTechnical & Administrative Skills

Experience in preschool management with strong knowledge of early childhood education. Proficiency in CRM and ERP systems for admissions and operations. Strong understanding of financial management, including fee collection. Ability to support marketing and promotional initiatives for admissions growth.

People Management & Leadership

Strong leadership skills to manage teachers and support staff. Excellent parent interaction and relationship-building skills. Ability to motivate, train, and mentor team members.

Communication & Customer Service

Excellent verbal and written communication skills in English and regional languages (Marathi/Hindi preferred). Strong parent counseling skills and a professional approach to handling inquiries. Ability to mediate conflicts and maintain a positive learning environment.

Qualifications & Experience

Education:

Graduate in Education, Business Administration, Early Childhood Education, or a related field. Additional certifications in Preschool Management / Early Childhood Education (ECCEd) preferred.

Experience:

Minimum 3-5 years of experience in preschool/kindergarten management. Prior experience as a Center Head, Preschool Coordinator, or Admissions Counselor is essential.

Work Environment & Benefits

Dynamic work culture with growth and leadership opportunities. Competitive salary with performance-based incentives. Training and development programs for career advancement. Opportunity to be part of a rapidly growing preschool ecosystem.
Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person