Job Description

Job Title:

Pre-Sales & Service Delivery Executive (with Client Service & On-site Visits)

Location:

Bengaluru, India

Employment Type:

Full-time

Role Summary

We are looking for a versatile, customer-centric individual to join our team as a

Pre-Sales & Service Delivery Executive

. This hybrid role combines:

pre-sales responsibilities (understanding client needs, designing solutions, demos/proposals), service delivery coordination (ensuring smooth handover, implementation/rollout), customer service/account management for existing clients, and periodic travel / on-site visits to clients (for demos, implementation, support, renewals, or compliance/licensing discussions).
The ideal candidate will have strong communication skills (Hindi + English), be comfortable with customer-facing interactions, and -- preferably -- some awareness or interest in legal, compliance, or licensing aspects.

Key Responsibilities - Pre-Sales & Solutioning

Engage with leads and prospects -- understand their business requirements, gather technical/operational needs. hrblade.com+2Nexivo+2 Work closely with sales, product/technical teams to design tailored solutions. Nexivo+1 Prepare and deliver product/service presentations and demonstrations (remote or onsite). hrblade.com+2tt-g.net+2 Respond to RFI/RFPs, contribute to proposal documentation and scoping/estimations as needed. velvetjobs.com+2Charterhouse Group+2
Service Delivery & Client Implementation

Once a sale is closed, coordinate the transition from sales to delivery -- ensure all client requirements are correctly handed over, oversee project kick-off, and liaise between internal teams and client. (Delivery-transition typical of presales + delivery overlap) Wipro Careers+2iiitdwd.ac.in+2 Help manage and track project timelines, deliverables, and documentation. BIPO+1 Provide support to clients during rollout/implementation, and ensure quality and satisfaction. ashidaelectronics.com+2Indeed+2
Customer Service & Account Management for Existing Clients

Maintain relationships with existing clients -- respond to their queries, handle support, and provide information about products/services. Indeed+2x0pa.com+2 Manage client renewals / upsell / cross-sell opportunities by understanding their evolving needs and recommending suitable solutions. (Using pre-sales + service delivery + customer service synergy) Ensure documentation and records are maintained (client history, contracts/licensing/compliance records if applicable).
Client Visits / On-site Interactions / Field Work

Travel to client locations for demos, requirement gathering, solution presentation, follow-ups, delivery oversight or licensing/compliance discussions (as relevant). Act as the face of the company during on-site meetings: understand client context, help them onboard, ensure smooth coordination among stakeholders (client, internal teams). Build trust and maintain long-term relationships through periodic visits and consultative support.
Required Skills & Qualifications

Bachelor's degree (any discipline -- business, commerce, engineering, law, or relevant). Strong communication skills -- fluent in

Hindi

and

English

(both spoken & written). Excellent interpersonal skills: ability to interact with clients, understand needs, build relationships. Past experience (or demonstrated aptitude) in pre-sales / sales engineering / solution consulting / service delivery -- ideally 1-3 years (or more). Comfort with traveling and client-site visits. Ability to manage multiple responsibilities: sales support, delivery coordination, customer service, documentation, follow-ups. Organizational skills -- manage pipelines, clients' data, delivery schedules, contracts/licensing if applicable. Customer-oriented mindset with problem-solving and service-delivery focus.
Desired / "Plus" (Not Mandatory)

Exposure to or knowledge of legal / compliance / licensing matters relevant to the company's services/products (regulations, contracts, renewals, compliance audits) -- helpful for ensuring compliant delivery and dealing with existing clients. Experience with B2B sales, service implementation, or SaaS/IT products/services (or relevant domain). Ability to understand technical or domain-specific product features to assist in demonstration, solution designing or implementation. Experience managing existing accounts, handling service delivery or customer support.
What We Offer

Opportunity to play a

full-cycle client-facing role

-- from lead generation, solutioning, to delivery & support. Exposure to diverse aspects: sales, consulting, service delivery, compliance/legal (if applicable), and client relationship management. Learning and growth path -- you'll build both sales and delivery acumen; good for career progression in consulting, account management or solutions architecture. Travel exposure, varied work profile, client interactions -- not a monotonous job.
Please submit your Updated CV to hr@aavana.in, vikram.keni@aavan.in. Alternatively, DM @ 9900417979. Also indicate your willingness to travel and client-site visits.

Job Type: Full-time

Pay: ?21,329.00 - ?32,682.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Work Location: In person