Job Description

Responsible for Presales Contact Center Team, lead generation and lead servicing of HNI and UHNI prospects and potential customers. To ensure higher booking conversion through better data predictability. Presales is about managing leads from various sources (ATL & BTL) and generating potential customers for Sales teams

• To lead a team of Pre-sales outsourced tele calling associates to generate quality walk-ins across various projects of the Group.

• Facilitate Tele-calling activities to ensure lead servicing as per TAT

• To enhance Lead management processes, TATs and device policies for enabling maximum lead conversion

• Qualify leads basis qualification criteria outlined jointly by Sales and Marketing team

• To assign targets for various team members, monitor their performance and ensure adherence to targets

• To monitor quality of various activities / processes followed at the In-house as well as the outsourced centers

• To know and understand the mediums / systems/ Technologies used by other industries to manage leads and adopt best practices in the organization

• To prepare dashboards for the consumption of Leadership Team & Top Management

• To liaise with the Outsourced service provider in all forms as desired by the business unit

• Responsible for an end to end customer lifecycle management from a Presales standpoint

• Responsible for Lead nurturing and Strategic Lead Business Management (SLBM) to ensure the right clientele is offered the right product using a consultative approach; thus, contributing to overall revenue margins at no additional cost towards lead generation

• Servicing of leads generated from all ATL and BTL marketing activities and driving productivity in terms of walk-ins and bookings from the various sources

• To generate qualified visits from existing enquiries of other projects as part of Cross project activities

• Engage with Sales and OBST on a regular basis for day today co-ordination and updates

• Referral Generation

• Generate weekly reports of non-qualified but potential leads and circulate to Sales and Marketing for next steps

• Manpower forecasting, Prelaunch / launch planning

Educational qualifications: (UG - Any Graduate - Any Specialization) OR (PG - Any Post Graduate - Any Specialization, Post-Graduation Not Required)Up to 2-3 Years of work experience in a Presales / Relationship Management / Tele-sales role (either Sales / Customer Relationship Manager)Prior work experience in Lead generation campaign role mandatory.Prior work experience in Real estate preferredJob Type: Full-timeSalary: ?900,000.00 - ?1,200,000.00 per yearSchedule:

• Day shift

Application Question(s):

• What is your current location?
• When can you start?
• What is your salary expectation?

Experience:

• Pre-sales: 2 years (Preferred)
• Lead Generation Campign: 2 years (Preferred)
• Real Estate Presales: 2 years (Preferred)