Job Description

Employment Type:

Full-Time

Experience:

Min 2 Years in Career Consulting or Pre sales.

Education:

Any Degree with 2 Years relevant exp or MBA Fresher (Except BE and B.Tech).

Industry Type:

IT Services & Consulting

Location:

Thoraipakkam, OMR Chennai

Working Hours:

9 AM - 7 PM

Salary:

( Based on Experience and Performance )

Role Overview:

This role involves providing career guidance to prospective leads, managing course inquiries, and facilitating the enrolment process. The ideal candidate will possess excellent communication skills, a strong sales mindset, and the ability to engage with diverse candidates through multiple communication channels.

Key Responsibilities:

Career Guidance & Lead Management:

Offer professional career counselling and guidance to prospective leads.o Respond promptly to inquiries via phone calls, emails, and WhatsApp chats.o Engage with walk-in candidates at the Chennai office for course-related inquiries.

Follow-ups & Enrolment:

Conduct regular follow-ups (7-day & 30-day) to track trainees' learning progress.o Maintain ongoing engagement with leads and encourage course enrolment.o Provide a 7-day trial option to candidates who are hesitant to enrol due to a non-IT background, career gap, being a fresher, or lacking technical proficiency.

Communication & Updates:

Maintain official WhatsApp status and respond to official emails in a timely manner.o Adhere to existing SOPs and update/create new SOPs whenever changes arise.

Tools & Reporting:

Manage leads and trainees using Zoho CRM and MS Office tools.Provide regular feedback and suggestions for process improvement.

Competencies Required for the Role.

Skills:

1.Proficient in both English and Tamil for effective communication.

2.Basic knowledge of working with laptops and related software.

3.Tech-Savvy: Comfortable using various technological tools and platforms.

4.Interpersonal Skills: Strong ability to build relationships and communicate

effectively.

5.Discipline & Punctuality: Consistent adherence to daily login and logout times.

6.Focused & Productive: Demonstrates high productivity and focus to meet

targets.

7.Negotiation & problem-solving skills

Knowledge:

1.Microsoft Office Suite (Excel, Word, PowerPoint)

2.Multilingual abilities (an added advantage).

3.Awareness of evolving IT skill trends, industry demands, and career pathways

for aspiring professionals.

4.Understanding of Zoho CRM, Salesforce, or similar platforms for effective lead

tracking and follow-ups.

5.Performance management & feedback delivery?

Self-Image:

1.A confident and approachable professional

2.Ethical and fair in decision-making

3.Strong sense of responsibility towards employee well-being

4.A strategic partner in business growth

Traits:

1.High energy and enthusiasm

2.Empathy and emotional intelligence

3.Strong interpersonal and negotiation skills

4.Adaptability and problem-solving mindset

5.Proactive and solution-oriented approach

Motives:

1.Passion for creating a positive workplace culture

2.Desire to contribute to employee growth and development

3.Commitment to organizational success

4.Willingness to learn and adapt to HR trends

5.Drive to build strong professional relationships

Benefits:

?Best Salary as per Industry Standards.

?Work alongside experienced Salesforce professionals and gain valuable

insights.

?Enjoy a supportive and collaborative work environment focused on

continuous learning.

?Opportunities for professional development and skill enhancement.

Job Type: Full-time

Pay: ?20,000.00 - ?30,547.96 per month

Benefits:

Health insurance
Schedule:

Day shift
Work Location: In person