The pre-sales executive is responsible for handling inbound and outbound leads, qualifying prospects, scheduling site visits, and supporting the sales team by ensuring a steady flow of high-quality leads. The role plays a key part in improving lead conversion and customer engagement.
Key Responsibilities
Lead Handling & Qualification
Handle inbound leads from digital campaigns, portals, calls, and walk-ins
Make outbound calls to prospective customers and explain project details
Qualify leads based on budget, requirement, timeline, and buying intent
Maintain high lead response time (TAT) and follow-up discipline
Site Visit Coordination
Schedule and confirm site visits for interested prospects
Coordinate with site sales teams for smooth visit execution
Follow up post-site visit to capture feedback and interest level
CRM & Data Management
Update and manage leads accurately in CRM systems
Track lead status, follow-ups, and conversion stages
Prepare daily activity reports and lead status updates
Customer Engagement
Provide accurate project information, pricing, offers, and location details
Ensure professional communication aligned with brand standards
Handle basic customer queries and route complex queries to sales team
Marketing & Sales Support
Share lead quality and campaign feedback with marketing team
Support project launches, promotions, and special sales drives
Work closely with sales teams to improve lead-to-booking conversion
Key Performance Indicators (KPIs)
Lead response time (TAT)
Lead-to-site-visit conversion ratio
Number of site visits scheduled
Follow-up efficiency
CRM data accuracy
Required Skills & Competencies
Excellent communication and calling skills
Strong persuasion and customer handling ability
Target-driven and result-oriented mindset
Basic understanding of real estate projects and sales cycle
Proficiency in CRM tools, MS Excel, and call management systems
Qualifications
Graduate in any discipline
MBA / Diploma in Sales & Marketing (preferred)
Experience in real estate pre-sales/inside sales is an advantage
What We Offer
Attractive fixed salary + performance-based incentives
Opportunity to work with a reputed real estate brand
Structured training and career growth opportunities
Dynamic, fast-paced, and performance-oriented work environment
Job Type: Full-time
Pay: ₹15,350.28 - ₹42,593.90 per month
Benefits:
Provident Fund
Work Location: In person
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