Job Description

Job Title

PRE (Parent Relationship Executive) & Tele Counsellor

Location

Hyderabad

Experience Required

4-5 years of relevant experience (preferably in CBSE/ICSE/International schools or educational institutions)

Job Purpose

The PRE / Tele Counsellor will be responsible for managing parent enquiries, counselling prospective parents regarding school admissions, and supporting the admissions process through effective communication and relationship management.

Key Responsibilities

Admissions & Counselling

Handle inbound and outbound calls related to school admissions. Counsel prospective parents on curriculum, fee structure, school policies, and facilities. Explain admission procedures clearly and guide parents through documentation requirements. Schedule school visits, campus tours, and interaction sessions. Follow up with prospective parents to convert enquiries into admissions.

Parent Relationship Management

Act as the first point of contact for parent queries (walk-ins, calls, emails, website leads). Build and maintain strong relationships with parents through courteous and professional communication. Address concerns and escalate issues to the Admissions Head when required. Ensure a positive parent experience throughout the admission cycle.

Tele Counselling & Lead Management

Manage enquiry data from CRM, portals, and internal records. Maintain accurate and up-to-date records of calls, follow-ups, and conversion status. Achieve admission targets through structured follow-up and counselling. Coordinate with academic and administrative teams for timely information sharing.

Coordination & Reporting

Prepare daily, weekly, and monthly admission reports. Support admission events, open houses, and promotional activities. Coordinate with marketing teams for campaign leads and feedback. Ensure compliance with school policies and data confidentiality standards.

Required Skills & Competencies

Excellent verbal and written communication skills (English mandatory; Telugu/Hindi preferred). Strong interpersonal and counselling skills. Ability to handle parents professionally and empathetically. Target-oriented with strong follow-up abilities. Proficiency in MS Office and basic CRM tools.
Interested Please whatsapp resume to : 9100560301

Job Types: Full-time, Permanent

Pay: From ?30,000.00 per month

Benefits:

Cell phone reimbursement Food provided Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person