Job Description

Position: Premium Service SpecialistQualification - Any DegreeDesignation - Sr Service Expert/SpecialistReport To - Team LeaderMinimum 1 Year Experience in TelesalesInterview Venue -Matrimony.comRR Tower 3, 7th Floor,Guindy Industrial Estate,Chennai - 600032Mention HR Suresh In Resume Top as referenceContact - 8248696389 Call/WhatsAppRole Overview:The job of a Premium Service Specialist is to reach out to high profile customers over phone, understand their needs, explain them the product features, advantages, benefits and provide options whereby customers can find a suitable prospect.Key Responsibilities1. Responsible for making outbound calls and regular follow up on leads assigned2. Explaining the product features in detail and how to use the packages.3. Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers4. Meet individual and collective revenue targets by suggesting appropriate offerings basis customer need and potential5. Understand the Customer requirements, encourage them to upgrade and/or renew6. Strictly adhering to the process and quality requirements7. Document call information according to standard operating procedures8. Input appropriate dispositions for the call transactions in the CRM9. Ensure all disciplinary and call input parameters are met dailyCTC & Benefits:

• 3.16 to 3.62 lakhs (inclusive of Incentives)
• Group Mediclaim and Group Term Life
• Day Shift and Six-day work Week (be flexible to work on Sundays)

Skill and Competencies required:Functional1. Knowledge about Outbound Tele sales metrics2. A flair for sales with a go-getter attitude3. Ability to mould sales pitch according to the client behavior & background4. Ability to withstand pressure & work in a fast-paced environment5. Good proficiency in English and one of the regional languages (Tamil/Telugu)6. Objection Handling and Negotiation Skills7. Basic computer skills MS Excel, WordBehavioural1. Communication Oral & Written skills, Listening2. Business / Telephone Etiquette3. Empathy4. Self-driven5. Willingness to learnAbout Us:Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members.The company provides both matchmaking and marriage related services and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony.With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding Venues PlatformThe goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come.RoleVoice / Blended - Other
Industry TypeBPO / Call Centre
Functional AreaJob Types: Full-time, Regular / PermanentSalary: ?316,000.00 - ?362,000.00 per monthBenefits:

• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Guindy, Chennai - 600032, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• tele sales: 1 year (Preferred)

Language:

• English (Preferred)

Speak with the employer
+91 8248696389