Develop and implement HR strategies, policies, SOPs, and people practices.
Improve HR processes across 35+ branches, ensuring consistency and timely execution.
Strengthen KRAs, KPIs, performance structures, and appraisal systems.
Recruitment & Talent Acquisition
Lead end-to-end recruitment for PRC across Operations, Accounts, Billing, Logistics, Tracking, and Admin roles.
Build a strong network within the logistics/transport industry for faster hiring.
Implement structured hiring processes, job descriptions, and candidate pipelines.
Ensure joining happen on schedule with zero follow-ups required from leadership.
Team Leadership
Mentor and guide the HR Executive, improving speed, accuracy, and ownership.
Ensure tasks are completed without need for repeated follow-up.
Drive a culture of accountability and continuous improvement within the HR team.
Oversee all onboarding coordination in partnership with the HR Team.
Ensure timely creation of employee files, HRMS setup, policy communication, and smooth joining experience.
Performance Management
Drive the annual and quarterly performance review cycles across all departments.
Support department heads in setting KRAs, KPIs, and performance expectations.
Analyze performance data to support increment and promotion decisions.
HR Budgeting
Prepare HR budgets relating to hiring, training, celebrations, and welfare.
Employee Relations & Satisfaction
Build credibility for HR at branch level with timely support and communication.
Improve employee satisfaction through structured feedback systems.
Build strong connect with employees and act as a trusted point of contact for concerns.
Resolve interpersonal issues, branch-level disputes, and HR-related grievances with fairness, sensitivity, and timely follow-through.
Implement monthly/quarterly pulse surveys and track actionable outcomes.
Culture & Employee Experience
Drive culture-building initiatives across branches in collaboration with Employee Experience Partners.
Lead programs such as Thank You Thursdays, pulse surveys, engagement activities, and feedback loops.
Support the rollout of values-based engagement initiatives and ensure PRC's culture is visible and practiced at branch level.
Track employee experience metrics and implement actions to improve overall satisfaction and workplace environment.
Onboarding & Offboarding
Design and deliver structured induction programs that align new employees with PRC's processes, workflows, and expectations.
Oversee the complete offboarding cycle -- exit interviews, documentation, handover process, clearance, F&F coordination, and exit trend analysis.
HRMS & Data Management
Take ownership of Spine HRMS usage, data accuracy, and reporting.
Analyse HRMS data (attendance, leave, punctuality, attrition, overtime, branch trends) and convert insights into actionable recommendations for management.
Improve the usage of HRMS by branches and HR team through training, audits, and monthly checks.
Train team members to use the HRMS effectively and independently.
Payroll, Compliance & Documentation
Oversee payroll processing accuracy through the HR Executive.
Ensure all HR documentation (letters, policies, employee files) meets audit and compliance standards.
Strengthen adherence to labour laws, Shops & Establishments requirements, and statutory compliances.
Training & Development
Identify skill gaps and create a training calendar for the organization.
Coordinate internal/external training, including system training (G-Suite, LinkedIn).
Track training effectiveness and improvements.
Key Interfaces : External Interfaces:
Recruitment agencies
Industry groups & associations (Logistics, Transport)
Training partners
Compliance consultants
Statutory bodies (as required)
Internal Interfaces:
All Branch Managers
All Department Heads
Employee Experience Partners (EEPs)
Senior Management
HR & Admin Team
All employees
Desired Experience
6-10 years of HR experience
Prior experience in logistics, transport, supply chain, or manufacturing preferred
Experience in leading HR operations across multi-location setups