Job Description

Location: Thrissur, Kerala

Type: Full-time

Industry: Luxury Home Theater & Audio Solutions

Experience: 0-2 years (Freshers with good communication are welcome)

Role Overview:

We are seeking a confident, well-spoken Presales Executive (Female) to be the first point of contact for our premium clients. This role involves handling customer inquiries, explaining our offerings, qualifying leads, and scheduling appointments for our expert team. You will play a vital role in shaping the customer's first impression of The Audio Lab and supporting the sales team to close high-value projects.

Key Responsibilities:

Handle incoming inquiries via phone, WhatsApp, email, and walk-ins Explain our home theater and audio services clearly and professionally Understand customer requirements and qualify leads based on budget, space, and intent Coordinate and schedule demo room visits or consultations Maintain and update the CRM with lead status and follow-up dates Assist in creating basic quotes, brochures, and follow-up messages Support digital marketing efforts by responding to online leads Collaborate with the technical team for any custom client requests
Required Skills:

Strong verbal and written communication in English & Malayalam Good phone etiquette and interpersonal skills Basic understanding of home electronics, theater systems, or a willingness to learn Familiarity with WhatsApp Business, Google Forms, Excel/CRM tools Organized and customer-focused attitude
Preferred Qualities:

Confident, polite, and persuasive Passionate about interiors, audio, or tech products Ability to learn quickly and explain technical terms in a simple manner
What We Offer:

Training on high-end audio/video systems Opportunity to grow into a sales or client management role Professional work environment in the luxury home cinema space Salary + performance-based incentives
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Paid sick time
Compensation Package:

Performance bonus
Schedule:

Day shift
Work Location: In person

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