- Generating higher walk-ins at site from all types of leads
- Setting up processes and systems to effectively originate and service the leads
- Handling escalated customer queries, concerns, suggestions, feedback, etc. and managing their expectations
- Offering the best possible customer delight at all times by way of exhibiting best qualities like listening, acknowledgement, empathy, helpfulness and customer centricity.
- Carrying ownership for every customer query.
- Recommending potential services to management by collecting customer information and analyzing customer needs.
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