Job Description

Sales Engineer - Bangalore Location



Who are we?



Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments.



"Hustle Mode ON" is the motto we live by.


Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco. With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list. Recognized by Forrester and Everest Group as a 'Leader' in the digital adoption space, and listed by LinkedIn among one of the Top 5 startups in India in 2020. Listed in Deloitte Technology Fast 500(TM) among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work 2022-2023. Whatfix has been named a Silver Winner in Stevie's Employer of the Year 2023. Our Customer centricity is also evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights.
Whatfix is disrupting the way Application Support and Learning content is consumed by providing Contextual and Interactive WalkThroughs inside enterprise applications when a task is being performed.



What would you get to do?



As a Sales Engineer at Whatfix, you will play a critical role in the sales process by providing technical expertise, demonstrating product capabilities, and delivering compelling solutions to prospective clients. You will collaborate closely with the sales, product, and customer success teams to drive adoption and ensure customer success.



Key Responsibilities:


Work closely with Account Executives to understand customer needs and craft tailored demonstrations of Whatfix's capabilities. Conduct product demos, proof-of-concepts (POCs), and technical presentations for prospects and customers. Provide technical expertise on Whatfix's integrations with enterprise applications such as Salesforce, SAP, Workday, ServiceNow, and more. Collaborate with Product and Engineering teams to address customer requirements and feedback. Develop customized solutions, including JavaScript and API-based integrations, to meet client-specific needs. Assist in crafting responses to RFPs and technical security questionnaires. Train and enable sales teams on product functionalities and use cases. Stay updated on industry trends, competitive landscape, and emerging technologies to effectively position Whatfix.
Who you are?


Bachelor's degree in Computer Science, Information Technology, or a related field. 4-8 years of experience in a pre-sales, solutions consulting, or sales engineering role, preferably in SaaS or enterprise software. Strong understanding of web technologies, including JavaScript, HTML, CSS, and APIs. Excellent communication and presentation skills with the ability to explain complex concepts to both technical and non-technical audiences. Ability to manage multiple opportunities and work collaboratively in a fast-paced environment.

Technical Skills:

+ Web Technologies: Strong understanding of JavaScript, HTML, CSS, and browser developer tools.
+ APIs & Integrations: Experience working with REST APIs, GraphQL, OAuth, SSO, and webhooks.
+ Enterprise Application Knowledge: Familiarity with CRM, ERP, HCM, and ITSM platforms like Salesforce, SAP, Workday, ServiceNow, or Microsoft Dynamics.
+ Security & Compliance: Basic knowledge of InfoSec principles, authentication mechanisms (OAuth, SAML, JWT), and security best practices.
+ Debugging & Troubleshooting: Hands-on experience in debugging browser issues, network calls, and performance bottlenecks.
+ Cloud & Infrastructure Basics: Understanding of cloud platforms (AWS, Azure, GCP) and enterprise IT environments.

Why Join the Sales Engineering Team at Whatfix?


Work at the forefront of digital adoption technology and help global enterprises transform user experience. Opportunity to collaborate with cross-functional teams and influence product roadmap. Competitive compensation, career growth opportunities, and exposure to top-tier clients. Be part of a fast-growing, customer-centric company recognized as a market leader.
Note: We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and Scale Fast; No Hierarchies for Communication; Deep Dive and Innovate; Trust, Do it as you own it.



We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.