Key responsibilities- Outbound calls: Make cold calls to potential clients to introduce products or services and generate interest. - Inbound calls: Handle incoming calls from customers to answer questions and address concerns. - Sales and lead generation: Explain product benefits and pricing, persuade customers to buy, and follow up on leads to convert them into customers. - Customer service: Resolve customer complaints and issues professionally to ensure customer satisfaction. - Data and record management: Maintain accurate records of all customer interactions and update customer databases in a CRM system. - Performance goals: Meet daily or weekly call targets and achieve sales or engagement goals set by the company. - Product knowledge: Stay updated on product information, pricing, and promotions to provide accurate details to customers. (ref:updazz.com)
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