Job Description

Job description : Techno functional consultant having experience with ServiceNow . Should have experience ServiceNow process consolidation and assessment of AS-IS landscape and transform to next generation user experience centric processes. Quantit y -2 (1 C5 , 1 C4) SL # Service Now JOB SUMMARY The Functional consultant provides strategic and operational analysis services to business and delivery partners, usually focusing on one functional area. The focus of this position is to work closel y with the business units to gain in-depth understanding of customer s business strategy, processes, services, roadmap and the context in which the business operates. This role will be key to understanding and documenting capabilities needed to addre ss business challenges, and translate them into technology requirements. They work on small to mid-size projects and assist other project managers on larger more complex projects related to operational business functions. JOB RESPONSIBILITIES # Maint ain deep knowledge of industry standards, methodologies, processes and best practices. # Manage client relationships and expectations through a sound communication process # Stay current with client needs and strategies utilizing formal and informa l written communication methods to share updates and findings # Facilitate process design changes by conducting business and systems process analysis and design, ensuring data is reliable and valid. # Create project documentation and engage with Pr oject Management, Systems Requirements, Design and Development, Quality Assurance, Production Support. # Collaborate with developers to implement the requirements, provide necessary guidance to testers during QA process SPECIALIZATION ServiceNow all ows employees to work the way they want to, and customers can get what they need, when they need it. Customers and employees alike demand a more mobile, integrated, and interactive experience, all while maintaining profitability. Mindtree#s Managed I T Services solution designed in partnership with ServiceNow # the world#s most innovative cloud solutions provider - helps organizations get the speed and quality of IT services required to be on top of changing business needs at a reasonable cost..

Job Requirements: Customer Service Management, Field Services Management, Workplace Service Delivery, ServiceNow Platform Administration, Service Portal design, ITSM Process and design, Enhanced Application functionality, Knowledge Base

Job Type

Full Time

Location

PUNE

Mandatory Skills

• Customer Service Management