Job Description

The Business Intelligence Analyst will be responsible for transforming operational and quality data into actionable insights to drive performance, efficiency, and strategic decisions. The role involves designing dashboards, automating reports, analyzing trends, and supporting delivery governance through data backed recommendations for Google Deal Operations workflows.


Data Management & Reporting, Develop and maintain performance dashboards Ops, QA, Productivity, SLA


Automate data extraction, transformation, and visualization using BI tools Tableau, Power BI, Looker


Maintain data integrity across systems such as Q, OREO, and internal trackers.


Create daily or weekly or monthly operational reports for key stakeholders. Analytics and Insights


Perform deep dive analysis on SLA metrics accuracy, FPY, error leakage, and productivity.


Identify process gaps, trends, and improvement opportunities through data patterns.


Support RCA (Root Cause Analysis) by providing data-driven insights to QA and Ops teams.


Partner with leadership to forecast capacity, volume trends, and headcount planning. Process Optimization


Work with process excellence teams to identify automation and AI adoption opportunities.


Design KPI frameworks to measure efficiency, quality, and turnaround improvements.


Support Continuous Improvement projects through performance baselining and impact measurement.


Stakeholder Collaboration


Act as a key liaison between Operations, QA, Training, and Client Analytics teams.


Present insights and recommendations in governance meetings MBR, QBR, RCA councils Ensure timely delivery of analytics outputs aligned to client and internal expectations.


Daily, weekly, and monthly performance dashboards with SLA adherence insights.


Automated reporting models with more than 5perceb manual intervention.


RCA and trend analytics reports for quality and process governance.


Forecasting reports for volume, capacity, and headcount.


CI impact measurement dashboards for efficiency tracking.


Graduate or Postgraduate in Statistics, Mathematics, Computer Science, Engineering, or Business Analytics.


3 to 6 years in Data Analytics or BI within a BPO, KPO, or Technology Operations environment. Exposure to order management, deal operations, or contract processing preferred.


Advanced Excel Pivot Tables Power Query VBA preferred


SQL querying for data extraction and manipulation.


Proficiency in BI Tools Tableau, Power BI, Looker Studio


Python R preferred for automation and predictive analytics


Strong analytical thinking and problem solving ability


Ability to work in fast paced matrixed environments


Strong stakeholder management and presentation skills

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.