Job Description

Position Title:

Post-Sales Executive

Location:

Bengaluru, India

Reporting to:

Head of Customer Success / Founding Team

About the Company:

You will be joining

BIGAIRLAB

, a fast-growing AI and technology venture serving enterprise and consumer clients across India, UAE, and the US. As we scale our product and onboard new clients, we need a proactive Post-Sales Executive to ensure smooth client onboarding, delivery coordination, and long-term satisfaction.

Key Responsibilities:

Manage client onboarding and activation post-sale, ensuring smooth handoff from sales to delivery Coordinate with internal teams (product, tech, support) to ensure timely implementation and issue resolution Track delivery milestones, SLAs, and client KPIs to ensure operational excellence Maintain client documentation, SOPs, and feedback logs for transparency and continuous improvement Liaise with clients to gather feedback, resolve queries, and drive satisfaction across onboarding and usage Monitor usage metrics and adoption trends to flag risks and identify upsell opportunities Support training and enablement of clients on platform features and workflows Collaborate with finance and legal teams for invoicing, compliance, and contract adherence Drive continuous improvement in post-sales processes through automation and feedback loops

Required Qualifications & Skills:

Bachelor's degree in Business, Engineering, or related field 2-5 years of experience in post-sales, customer success, or delivery coordination (preferably in SaaS or tech startups) Strong communication and client-handling skills across India/UAE contexts Experience with CRM tools, ticketing systems, and operational dashboards Detail-oriented with strong documentation and process adherence mindset Comfortable working cross-functionally and wearing multiple hats (Desirable) Experience in enterprise onboarding, SaaS delivery, or B2B client operations

What We Offer:

Opportunity to be part of a fast-growing tech venture with global exposure Ownership of key operational processes and client relationships Collaborative environment with quick decision-making and high impact Attractive compensation including base salary + performance incentives Flexible working setup and growth opportunities across teams

Ideal Candidate Profile:

Startup-ready mindset: structured yet adaptable Process-driven with a bias for action and client empathy Comfortable juggling multiple priorities and working with lean resources Motivated by ownership, impact, and continuous improvement
Job Type: Full-time

Pay: ?400,000.00 - ?600,000.00 per year

Benefits:

Provident Fund
Ability to commute/relocate:

Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Are you an immediate joiner? Current CTC? Expected CTC?
Experience:

Post Sales / Customer Success: 2 years (Required)
Work Location: In person