Job Description

Job Summary:

We are seeking a detail-oriented and customer-focused

Post-Sales Executive

to manage clients after they enroll for our immigration services. The ideal candidate will be responsible for guiding clients through documentation, application filing, and coordination with visa and legal teams--ensuring a smooth and successful immigration journey.

You will act as the

main point of contact

for clients after payment or registration, ensuring timely updates, excellent service quality, and a positive client experience throughout the post-enrollment process.

Key Responsibilities:

Act as the

primary contact

for clients after sales closure, ensuring seamless onboarding. Guide clients through the

complete immigration process

, including document collection, verification, and form submissions. Coordinate with

case officers, documentation, and legal teams

to ensure accuracy and compliance. Maintain client records and update progress in the

CRM or case management system

. Regularly

follow up with clients

on pending documents, requirements, and case status. Keep clients informed of

program updates, visa changes, and timelines

. Resolve client issues and escalate complex cases to senior consultants when necessary. Ensure high levels of

customer satisfaction

and

retention

by providing consistent support and communication. Work closely with the sales and counseling teams to ensure a smooth client handover and strong coordination. Track and report the progress of client cases to management.

Required Qualifications & Skills:

Bachelor's degree in

Business Administration, Management, or related field

. 1-3 years of experience in

client servicing, post-sales, or operations

, preferably in the

immigration or overseas education

industry. Excellent

communication and interpersonal

skills. Strong

organizational and multitasking abilities

. Good understanding of

visa and immigration documentation

(training will be provided). Proficiency in

MS Office

and

CRM tools

. Patience, empathy, and attention to detail in client handling. Ability to work independently and within deadlines.

Preferred Qualifications:

Experience handling

Canada, Australia, UK, or European

visa documentation. Familiarity with

case management systems

and immigration processes. Customer service or operations background in consulting firms.

What We Offer:

Competitive

salary with performance incentives

. Extensive

training on immigration procedures

. Career advancement opportunities in operations or counseling. Supportive, professional, and client-driven work environment.
Job Type: Full-time

Pay: ₹10,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Internet reimbursement Paid sick time Paid time off Provident Fund
Work Location: In person