Assist North America clients with travel inquiries.
Handle inbound and outbound calls to drive conversions and meet customer needs.
Hands-on experience with any GDS tools, preferably Amadeus
Provide high-quality customer service, addressing client concerns and providing solutions to travel-related issues.
Stay updated on industry trends and offers specific to North America to enhance customer experience.
Mandatory Requirements:
Experience: Minimum 1 year of experience in a North American Travel Sales process.
Tools Expertise: Hands-on experience with Global Distribution Systems (GDS), preferably Amadeus.
Strong customer service skills, including handling complex travel-related queries and providing prompt solutions.
Excellent communication skills to engage effectively with customers.
(Schedule change, check in, last-minute changes at airport, customer airlines handling Amadeus knowledge )