Job Description

The

Post-Sales Executive

is responsible for nurturing and growing relationships with clients after the initial sale, with a primary focus on the US market. This role is crucial for ensuring client satisfaction, driving customer retention, and identifying opportunities for upselling and cross-selling travel services. The ideal candidate will have a deep understanding of the travel industry and a proven ability to build strong, long-term client relationships.

Key Responsibilities

Client Relationship Management:

Serve as the main point of contact for a portfolio of US-based clients. Proactively engage with clients to understand their evolving travel needs and ensure their satisfaction with our services.

Account Retention and Growth:

Monitor client accounts to identify and address any issues that may lead to churn. Actively look for and pursue opportunities to upsell and cross-sell additional travel products and services.

Operational Support:

Collaborate with the sales and operations teams to ensure a smooth transition from the sales cycle to ongoing client management. Address and resolve client inquiries, feedback, and complaints in a timely and professional manner.

Market Intelligence:

Stay informed about travel trends, competitor activities, and new technologies in the US market to better serve clients and inform product development.

Reporting and Analysis:

Maintain accurate records of all client interactions and account activities in the CRM. Provide regular reports on client health, revenue growth, and retention metrics to management.

Qualifications

Experience:

2-5 years of experience in a post-sales, account management, or customer success role, preferably within the travel or hospitality industry.

Market Knowledge:

A solid understanding of the US travel market, including corporate travel policies, leisure travel preferences, and key destinations.

Skills:

Excellent communication, negotiation, and interpersonal skills. Strong problem-solving abilities and a proactive, client-focused mindset.

Technical Proficiency:

Familiarity with CRM software (e.g., Salesforce, HubSpot) and travel booking systems (GDS) is a plus.

Education:

A bachelor's degree in business, marketing, or a related field is preferred.
Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Paid sick time Provident Fund
Language:

English (Preferred)
Work Location: In person