Job Description

Key responsibilities:

1. Assist customers post-booking by providing all necessary information until delivery
2. Act as the primary contact, updating customers on their pet adoption status
3. Coordinate with internal teams to gather and share accurate updates with customers
4. Address customer queries, concerns, or special requests throughout the process
5. Ensure smooth pet handover by managing logistics, documentation, and arrangements
6. Maintain clear and timely communication via calls & messages.
7. Proactively resolve any bottlenecks to ensure customer satisfaction

Other requirements

1. Experience: 0-1 years in customer service, coordination, or a related field (Freshers with great communication skills are welcome)

2. Education: Bachelor's degree in Business, Communications, or any relevant field

3. People Person: Exceptional communication and problem-solving skills

4. Organized & Detail-Oriented: Ability to track multiple customer orders and updates efficiently

5. Tech-Savvy: Comfortable using CRM tools and managing digital communication

Job Types: Full-time, Internship
Contract length: 6 months

Pay: ₹10,000.00 - ₹15,000.00 per month

Application Question(s):

How soon can you join the office
Do you have any pets

Yes
Tell us a fun or crazy story about them!
No
If you could have any pet (even a dragon!), what would it be and why


Name a dish you don't like
Now, plot twist! You own a restaurant, and this dish is your ultimate bestseller. Give us the wildest, most over-the-top sales pitch--make us crave it like it's a once-in-a-lifetime experience!
Work Location: In person