Dice Academy is seeking a motivated and detail-oriented
Post-Sales Executive
to join our dynamic team. The ideal candidate will be responsible for managing and collecting revenue from enrolled students, ensuring timely payment of instalments, resolving billing disputes, and maintaining excellent post-sales relationships. This role is crucial for sustaining the financial health of the academy.
Key Responsibilities:
Revenue Collection & Payment Follow-Up:
Regularly follow up with students for pending instalments and dues via calls, emails, and WhatsApp.
Maintain a systematic collection process with proper documentation and logs.
Coordinate with students/parents for payment reminders and support.
Accounts & Documentation:
Maintain accurate records of all payments received and pending.
Update ERP/CRM systems with collection details.
Share regular reports on outstanding balances and collection performance.
Customer Relationship Management:
Build and maintain positive post-sales relationships with students.
Provide support related to billing, payment plans, and receipts.
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Dispute Resolution:
Handle student concerns related to overcharges, billing mistakes, or payment disputes.
Coordinate with accounts and admission teams for quick resolution.
Reporting & Escalation:
Share daily/weekly/monthly revenue collection reports with the management.
Highlight risky or non-responsive accounts for further action or escalation.
Compliance & Record-Keeping:
Ensure adherence to company policies and data confidentiality.
Verify and reconcile collections with finance/accounts team.
Required Skills & Qualifications:
Bachelor's degree or diploma (Commerce/Finance preferred).
1-3 years of experience in collections, accounts, or post-sales support (preferably in EdTech).
Good communication and negotiation skills.
Strong understanding of payment terms, EMIs, and financial documentation.
Proficiency in MS Excel, Google Sheets, and CRM tools.