Job Description

The Post Operations Manager at Lytegen plays a crucial role in enhancing customer satisfaction following the completion of projects. You will lead initiatives to maintain strong client relationships, manage service delivery, and oversee warranty and maintenance tasks. This position requires a blend of operational expertise and exceptional communication skills to foster a seamless post-project experience for our clients. Collaboration with various teams will be essential to monitor service performance, gather essential feedback, and implement improvements.
Key Responsibilities:

• Lead and manage after-sales support operations.
• Address and resolve customer complaints promptly.
• Oversee the scheduling and execution of maintenance services.
• Analyze customer feedback to enhance service quality.

Requirements

• Bachelor's degree with 3-6 years of experience in customer service, operations, or related fields.
• Exceptional communication and problem-solving abilities.
• Proven track record in managing multiple priorities and client needs effectively.

Benefits

• Opportunity to work in the fast-growing renewable energy and sustainability sector.
• Exposure to global work culture while being part of the India growth story.
• Professional growth with clear career progression paths.
• Collaborative and supportive team environment.
• Competitive salary package with performance-based incentives.
• Learning opportunities through cross-functional projects.
• Job stability in a mission-driven company with long-term vision.
• Work with experienced leaders and international teams.

Skills Required