Job Description

The Post Operations Manager will focus on the customer journey after a project is delivered. You will be responsible for ensuring customer satisfaction, handling escalations, managing warranty/maintenance work, and building long-term trust with clients. The role requires someone who can combine operational knowledge with strong communication skills to ensure every customer has a smooth post-project experience. You will also work closely with operations and customer success teams to monitor service quality, gather feedback, and identify areas for improvement.
Responsibilities:

• Manage after-sales service and support.
• Handle customer complaints and ensure timely resolution.
• Coordinate maintenance schedules with field teams.
• Track service quality and customer feedback.

Requirements

• Graduate with 3-6 years in customer service, operations, or after-sales.
• Strong communication and conflict resolution skills.
• Ability to manage multiple clients and priorities.

Benefits

• Opportunity to work in the fast-growing renewable energy and sustainability sector.
• Exposure to global work culture while being part of the India growth story.
• Professional growth with clear career progression paths.
• Collaborative and supportive team environment.
• Competitive salary package with performance-based incentives.
• Learning opportunities through cross-functional projects.
• Job stability in a mission-driven company with long-term vision.
• Work with experienced leaders and international teams.

Skills Required