Job Description

You are a strategic thinker passionate about driving solutions in Process Management .You have found the right team. As a Process Management Professionalin ourFinanceteam you will spend each day defining, refining and delivering set goals for our firm This role is part of the JPM Wealth Management Answers Administration team in Columbus, OH, and is aligned to the Wealth Management Business Administration & Operational Excellence organization. The team creates and manages procedures, job aids and reference information for J.P. Morgan Wealth Management (e.g., CWM, National Branch, JPMA, Service Center, home office support functions). You will be responsible for facilitating conversations with internal business partners and subject matter experts to gather information to create and publish procedures, job aids, and reference information., and publishing the final content. You will be accountable for day-to-day management of content in your assigned topics, ensuring formal review and approvals are obtained as well as the annual evergreen process. Over time, you are expected to become a subject matter expert on specific business topics and processes related to the topics you manage. Job Responsibilities Capability to analyze data/information, and determine tactical and strategic impacts Ability to effectively lead and facilitate business process/procedure conversations with business partners/subject matter experts Proven collaboration and relationship building skills across lines of business, and with partners at all levels of the organization Process improvement and controls mindset and skills to enable evolution from current to future state Identify gaps and opportunities for improvement and/or efficiencies in existing processes Responsive and adaptable to change Ability to work effectively in a fast-paced, always changing environment Participates in the development of goals and execution of strategies within organization Responsible for decisions that are guided by policies and/or established processes Required qualifications, capabilities, and skills Process improvement mindset with intent to be subject matter expert for assigned topics Process improvement and controls mindset and skills that enable vision of evolution from current to future state while identifying gaps and opportunities for improvements / efficiencies Excellent written and verbal communication skills Conflict resolution, change management, influencing, project management, delegation, and coaching skills Line of business, business process and procedures, and business applications knowledge Preferred qualifications, capabilities, and skills Chase Wealth Management, J.P. Morgan Advisors, regulatory and/or wealth management experience Process management experience with business processes, and writing procedures, job aids and reference materials is preferred May be required to have business-specific skills or certification Experience with AdobeDreamweaver and/or knowledge management tools/systems is preferred

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