Job Description

Aracot Construction is a leading brand in tiles, sanitaryware, hardware, paints, home appliances, and interior solutions, known for delivering premium quality products and luxury designs. We are looking for a customer-focused Point of Contact (POC) to ensure a smooth showroom experience by greeting and guiding customers, coordinating with sales executives, and assisting during their visit. The role also includes after-sales follow-ups to maintain strong customer relationships and ensures satisfaction.

Key Responsibilities

Welcome and guide customers from reception to the showroom floor. Assign the customer to the relevant sales executive as per their requirement (tiles, sanitaryware, hardware, etc.). Stay connected with the customer during their store visit and support in resolving queries. Maintain customer records (name, contact details, requirement, assigned sales person). Handle basic product information if sales staff are busy. Manage after-sales follow-up with customers to ensure satisfaction and handle complaints if any. Coordinate between customer, sales team, and management for smooth communication. Share daily customer visit reports with management.

Requirements

? Female candidate preferred.

? 0-2 years of experience in customer handling/front office roles.

? Pleasant personality with good communication skills and confidence.

? Ability to handle customers politely and professionally.

? Strong coordination and record-keeping skills.

What We Offer

? Opportunity to work with a premium, design-focused brand.

? Professional growth in customer service and showroom management.

? Supportive and collaborative team environment.

? Competitive salary and benefits.

Job Types: Full-time, Permanent, Fresher, Internship

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person