Job Description

Overview:
DeliverHealth, we simplify telling your patient’s story. We’re looking for bold, innovative people who appreciate the opportunity to work together and simplify the complexities of the work lives of our customers.

If you’re ready for a role that energizes you, then we should get to know each other. DeliverHealth’s culture is built on authenticity – we encourage trust and we value smart mistakes. Here, you can expect an open and honest work environment that fosters career growth Qualifications:
Knowledge, Skills & Abilities:

• Strong workflow management skills.
• Excellent verbal and written communication skills.
• Strong organizational skills, ability to multi task and prioritize in a fast paced
• Proficiency in using Microsoft Applications, including Windows, Word, Excel.
• Ability to manage multiple priorities and work under pressure with time constraints.
• Ability to use independent judgment and to manage and impart confidential

Competencies:

• Communicates Effectively.
• Adapts to and Enables Change.
• Maintains and Fosters Work Life Balance.
• Maintains Professional Boundaries.
• Influencing Peers and Others.
• Cultural Awareness.

Responsibilities:
Purpose: To ensure the delivery of high quality clinical documentation within customer-driven turnaround time (TAT) requirements.

Scope: The Production Operations Center Executive reports directly to POC Manager. The
primary responsibilities of the POC-Ex include monitoring workflow, addressing exceptions to the workflow, providing and acting on regular status reports, providing escalations as needed.
committed t
Job Functions:

• Monitor workflow.
• Address exceptions.
• Provide regular status updates.
• Documents absences for transcription and quality control resources and escalates to
• TM/OM/Vendor Manager. Investigates conditions of unassigned resources.
• Escalate staffing gaps or workflow issues to the concerned manager.
• Adhere to POC daily tasks.
• Notifies Workflow and Capacity Manager of staffing workbook discrepancies.
• Guides SWAT initiatives. Requests assistance from secondary resources for accounts needing extra production assistance.
• Monitors out of work notifications received for transcription or quality control
• Reallocates work assignments to remedy out of work situations.
• Facilitates transcription and quality control resource ID management, including
• notification of ID Management Department and appropriate Transcription Managers

(TMs).

• Escalates urgent work volume and production status notifications to TM/OM.
• Communicates with onshore POC counterpart.
• Serves as second level escalation for STAT job assignments, and ensures resource
• placement and delivery.